ePrism User Guide - EdgeWave

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Troubleshooting Mail Delivery Traceroute Utility Traceroute is used to see the routing steps between two hosts. If you are losing connectivity somewhere in between the two hosts, you can use traceroute to see where exactly the packet is losing its connection. The traceroute utility will show each network "hop" as it passes through each router to its destination. If you are experiencing routing issues, you will be able to see in the trace where exactly the communication is failing. Click the Traceroute button on the Status & Utility screen to trace the route to the specified host. Enter the IP address or hostname of the system you want to trace the route to, and then click the Traceroute button. Use Reset to reset the display. 262
Troubleshooting Content Issues Troubleshooting Content Issues If the mail has been delivered to ePrism successfully, it will undergo security processing before delivery to its final destination. Many of the security tools used by ePrism, such as anti-spam, content filtering, anti-virus scanning, attachment control, and so on, will cause the message to be rejected, discarded, and quarantined, without the message being delivered to the recipient's mail box. These tools can often be misconfigured, allowing legitimate messages to be incorrectly rejected or quarantined. If you find that certain mail messages are being blocked when they should not be, check the following: • Is there a Specific Access Pattern or Pattern Based Message Filter rule that applies to the message? • Is the attachment type filtered via Attachment Control? • Are the spam controls (RBL, DCC, and STA) blocking the message? • Does a word from the OCF (Objectionable Content Filter) appear in the message? • Is the message over the maximum size limit? Mail History Database Every message that passes through ePrism generates a database entry that records information about how it was processed, filtered, quarantined, and so on. To see how the message was handled by ePrism, you can check the Email History Database to see the disposition of the message. Using this information, you can find out which security processing is blocking the message, and then check the configuration and rules to ensure that they are set properly. Select Status/Reporting -> Reports -> Mail History to view processed messages. Examine the Journal column for full information on how a message was processed and its final disposition. 263
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M1000, M2000, M3000 ePrism User Gui
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Malformed Messages 83 Attachment Co
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APPENDIX A Using the ePrism System
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• ePrism Installation Guide — P
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ePrism Overview What’s New in ePr
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ePrism Overview ePrism Overview ePr
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ePrism Overview Virus Scanning The
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ePrism Overview HALO (High Availabi
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ePrism Overview display this inform
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ePrism Overview ePrism on the DMZ D
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ePrism Overview Malformed Content,
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ePrism Overview 22
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Administering ePrism Connecting to
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Administering ePrism • Anti-Virus
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Administering ePrism Configuring th
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Administering ePrism 4. Select the
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Administering ePrism Customizing th
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Configuring Mail Delivery Settings
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Directory Services Directory Servic
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Directory Services Directory Server
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Directory Services Directory Groups
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Directory Services • Start Time
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Directory Services Base: Searches t
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Directory Services Mirror LDAP Acco
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Directory Services Base: Searches t
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Directory Services • Search Base
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Directory Services • Directory Se
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Directory Services 3. Select Basic
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Directory Services LDAP Routing LDA
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Directory Services 76
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Configuring Email Security SMTP Mai
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Configuring Email Security Anti-Vir
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Configuring Email Security outbound
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Configuring Email Security Reject m
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Configuring Email Security • Acti
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Configuring Email Security SPF (Sen
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Configuring Email Security Encrypti
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Configuring Email Security Select M
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Configuring Email Security Install
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Configuring Email Security Intermed
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Anti-Spam Features Anti-Spam Featur
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Anti-Spam Features Anti-Spam Strate
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Anti-Spam Features ePrism Anti-Spam
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Anti-Spam Features Specific Access
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Anti-Spam Features Matching Rules S
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Anti-Spam Features Email Message St
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Anti-Spam Features Select the Messa
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Anti-Spam Features Note: Although t
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Anti-Spam Features 114
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Anti-Spam Features • Reject mail
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Anti-Spam Features • Enable RBLs
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Anti-Spam Features Configuring DCC
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Anti-Spam Features DCC Servers The
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Anti-Spam Features earn millions!!!
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Anti-Spam Features Setting Threshol
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Anti-Spam Features Note: During the
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Anti-Spam Features Uploaded — Ent
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Anti-Spam Features Troubleshooting
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Anti-Spam Features WebMail access m
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Anti-Spam Features Spam Quarantine
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Anti-Spam Features • Allow releas
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Anti-Spam Features In User Accounts
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Anti-Spam Features • Reject on un
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User Accounts and Remote Authentica
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Secure WebMail and ePrism Mail Clie
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Policy Management Policy Overview e
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Policy Management Anti-Spam Scenari
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Policy Management Enter the domain
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Policy Management Step 5: Configure
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Policy Management 176
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System Management System Status and
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System Management Current Admin and
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System Management Quarantine Manage
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System Management License Managemen
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System Management Software Updates
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System Management Reboot and Shutdo
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System Management Starting a Backup
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System Management • Backup system
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System Management Restoring from Ba
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System Management You can view the
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System Management Configuring Centr
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System Management Using the Managem
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System Management Problem Reporting
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HALO (High Availability and Load Op
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Page 214 and 215: HALO (High Availability and Load Op
Page 224 and 225: Reporting Viewing and Generating Re
Page 226 and 227: Reporting Reports that have been pr
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Page 230 and 231: Reporting TABLE 1. Reporting Field
Page 232 and 233: Reporting Creating Report Filters Y
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Page 238 and 239: Reporting TABLE 2. System Database
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Page 242 and 243: Monitoring System Activity Activity
Page 244 and 245: Monitoring System Activity System L
Page 246 and 247: Monitoring System Activity Configur
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Page 250 and 251: Monitoring System Activity Alarms e
Page 252 and 253: Monitoring System Activity System A
Page 254 and 255: Troubleshooting Mail Delivery Troub
Page 256 and 257: Troubleshooting Mail Delivery Exami
Page 258 and 259: Troubleshooting Mail Delivery TABLE
Page 260 and 261: Troubleshooting Mail Delivery Netwo
Page 262 and 263: Troubleshooting Mail Delivery SMTP
Page 266 and 267: Troubleshooting Mail Delivery Displ
Page 268 and 269: Using the ePrism System Console Pre
Page 270 and 271: Using the ePrism System Console 268
Page 272 and 273: Restoring ePrism to Factory Default
Page 274 and 275: Message Processing Order 23. DCC (D
Page 276 and 277: Customizing Notification and Annota
Page 278 and 279: Performance Tuning Setting Default
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Page 282 and 283: Performance Tuning Number of DB Pro
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Page 286 and 287: SNMP MIBS TABLE 1. Memory Usage and
Page 288 and 289: SNMP MIBS Alarm Objects TABLE 5. Al
Page 290 and 291: SNMP MIBS .1.11.10.2.2 = bwProducts
Page 292 and 293: SNMP MIBS .11.4.0 = systemStats.ssS
Page 294 and 295: Third Party Copyrights and Licenses
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Default Logo 32 Default Mail Relay
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Personal Quarantine Controls 161 Pi
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V Vacation Notification 154 Very Ma
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