ePrism User Guide - EdgeWave

Troubleshooting Mail Delivery
Network and Mail Diagnostics
In the Status/Reporting -> Status & Utility screen there are mail tools and networking
diagnostic tools such as Hostname Lookups, SMTP Probe, Ping, and Traceroute, to help you
troubleshoot possible networking problems and connectivity issues with other mail servers.
Flush Mail Queue
From the Status/Reporting -> Status & Utility screen, and also the main Activity screen, there is
a button that can be used to flush and reprocess all queued mail. You should only use this utility if
you have a high amount of deferred mail that you would like to try and deliver. In environments
with a high amount of deferred mail, this process can take a very long time.
If the deferred mail queue continues to grow, there are other problems that are preventing the
delivery of mail, and the Flush button should not be used again.
Note: This button should only be clicked once because it will reprocess all queued mail.
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