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Beyond Glass Ceilings and Brick Walls - International Labour ...

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in sync with each other. The workers of all divisions interact <strong>and</strong> work<br />

towards a common goal.<br />

ii. Organizational structures - Strategy implementation requires effective<br />

<strong>and</strong> smooth communication among all personnel. Structures of the<br />

organization should be conducive to free communication, exchange<br />

of information <strong>and</strong> informed decision making.<br />

iii. Strategic controls - Controls ensure that the efforts are “on track”<br />

<strong>and</strong> necessary feedback obtained to ensure that all activities <strong>and</strong><br />

functions are focused on achieving organizational goals.<br />

iv. Strategic leadership - Leadership influences all other aspects of<br />

strategy implementation. Leaders design structures for organizations<br />

<strong>and</strong> the required controls <strong>and</strong> are the driving force behind<br />

organizations.<br />

The nature of strategic management is changing in such a way that all<br />

managers, regardless of the organizational level <strong>and</strong> functional speciality,<br />

are becoming involved in helping to formulate <strong>and</strong> implement strategies.<br />

When examining economic <strong>and</strong> social trends that are affecting all<br />

organizations as well as the strategic management approaches, it is clear<br />

that an effective holistic approach is required. Within a holistic approach,<br />

human resources of any organization take a central position of importance.<br />

The manner in which the employees <strong>and</strong> their inter-relationships are managed<br />

determines the success of organizations.<br />

IV Human Relations in Organizations<br />

Discussing the role of human relations <strong>and</strong> organizational behaviour,<br />

Dwivedi (1997), lists five reasons why organizations should adopt<br />

innovative approaches towards design <strong>and</strong> management. Dwivedi draws<br />

on literature of the USA, Europe <strong>and</strong> India to draw his inferences on the<br />

importance of human relations in successful organizations. They are:<br />

i. Growing recognition of the social dimension of organizations <strong>and</strong><br />

the necessity for improving the work environment.<br />

ii. Lagging rates of growth in productivity.<br />

iii. Globalization <strong>and</strong> increasing presence of foreign competitors.<br />

iv. Tremendous rates of technological advancements in micro-electronics.<br />

v. <strong>Labour</strong> market changes as affected by education, values <strong>and</strong><br />

expectations.<br />

59

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