The Pave Project Report - Queen's University Belfast

The PAVE Project Report 75
Advice and information
In total, 22 groups provided advice and information, being the most frequently offered
service. The vast majority of service users used this service, and the number varied
from 2 to more than 1,000 people. The kinds of advice/information given most
frequently were financial assistance (n=19), advice regarding practical needs (n=17),
and legal matters (n=10). Other advice or information was related to benefits, grants
and welfare advice (n=10), housing (n=3), careers guidance (n=2), and health and
dietary issues (n=2). Advice/information was usually provided in a drop-in facility
(n=18), as written information in leaflets or newsletters (n=15), by appointment
(n=13), or through a telephone helpline (n=9).
Recommendations:
Based on our findings, services could be categorised as advice and information if
they include the following:
1. Facilitated by all workers, although some may have specialist information;
2. offered at all times to all service users on request;
3. offered in a variety of media, flyers, leaflets, newsletters, telephone, face
to face;
4. offered in relatively unstructured way.