January 16, 2013 - Texas Workforce Commission

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1 just reviewed investigative activities. We have spent
2 substantial time making revisions to our business
3 processes. In particular, I think yesterday we have
4 implemented some substantial changes to our processes
5 on the employment side, and let me describe them to
6 you.
7 The old way of doing business would be
8 that typically a customer would call. We would screen
9 the call by asking questions like, "Did this happen in
10 the last 180 days? Does the employer have 15 or more
11 employees? Did this happen in Fort Worth, Austin, or
12 Corpus? And have you already filed with the EEOC?"
13 If we clear those questions, we then
14 ask, "Was this action taken against you because of one
15 of the protected classes in the law?" At that point
16 we would mail an intake questionnaire form to the
17 individual. Not all of those intake questionnaires
18 would be completed and returned to us. For the ones
19 that were returned, we would draft a charge of
20 discrimination, mail it to the individual, and
21 instruct the individual to have it signed and
22 notarized, and then mail it back to us.
23 I think we looked at one recent month.
24 I think it was in August of 2012. During that month,
25 we mailed out 192 intake questionnaires. We didn't