January 16, 2013 - Texas Workforce Commission
January 16, 2013 - Texas Workforce Commission
January 16, 2013 - Texas Workforce Commission
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28<br />
1 Mr. Temple has hired Mr. Luis Macias to serve as<br />
2 Mr. Temple's Chief of Staff.<br />
3 CHAIRMAN ANDERSON: Okay.<br />
4 COMMISSIONER DIGGS: One quick question.<br />
5 When we start tracking days, aged days of cases, when<br />
6 do we start tracking that, and how will this affect<br />
7 that aging process of our cases?<br />
8 MR. BABIAK: Well, let me answer the --<br />
9 the second question first. The -- the hope is that<br />
10 the -- the cycle time is reduced and that the case<br />
11 aging is also reduced. I believe that we track both<br />
12 from the agency date and then a -- tracking from the<br />
13 date that the case is assigned to staff on the chance<br />
14 that it's not assigned on the same day that we receive<br />
15 it.<br />
<strong>16</strong> COMMISSIONER DIGGS: Okay.<br />
17 MR. BABIAK: Any other questions?<br />
18 CHAIRMAN ANDERSON: We're still on<br />
19 your -- the activities report. Right?<br />
20 MR. BABIAK: Yes, sir.<br />
21 CHAIRMAN ANDERSON: Okay.<br />
22 MR. BABIAK: I've been working with the<br />
23 Employment Manager to create new processes for the<br />
24 complaints we receive under HB 1178, the amendments to<br />
25 Government Code Chapter 431. We have struggled with