January 16, 2013 - Texas Workforce Commission

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1 on workload, we will not mail an intake questionnaire
2 to that individual, wait for the individual to
3 complete it and return it by mail. We will
4 immediately attempt to draft the charge, and at that
5 point, if the customer does not have e-mail, the --
6 our only option is to mail that to the customer and
7 urge the customer to sign it and return it. Even if
8 the customer does not have e-mail, once we mail that
9 completed charge out for signature, the customer does
10 not have to go find a notary.
11 CHAIRMAN ANDERSON: If they have a
12 relative or a friend who has an e-mail address, is
13 that acceptable, or does it have to be something
14 related to the -- the individual who is filing?
15 MR. BABIAK: We'll accept it through any
16 e-mail address. In addition, individuals can go to
17 the nearest workforce center and use the fax machine
18 and fax that form to us.
19 CHAIRMAN ANDERSON: Are the procedures
20 or the process in place at the present time, and --
21 and what type of results are you getting? Or are
22 you -- or is it still in the pilot phase -- phase?
23 MR. BABIAK: This is -- this is
24 something that we implemented yesterday.
25 CHAIRMAN ANDERSON: Oh.