January 16, 2013 - Texas Workforce Commission

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1 sufficient inventory, and right now the -- the
2 mediators have excess capacity. Both the -- the
3 mediators and the investigators, all of them are
4 asking for more cases.
5 MS. COVINGTON: I did want to make one
6 correction. In the category of NFS the number 6
7 should actually be 35. So, if you would make that
8 pen-and-ink change.
9 COMMISSIONER GLOVER: Should actually be
10 what?
11 MS. COVINGTON: 35.
12 As far as our housing case inventory,
13 over the past few years we've experienced significant
14 increases in complaints received at intake. We're now
15 seeing a decrease in the number of cases we're
16 receiving at intake, and we received information from
17 HUD that -- and this is due in part in their change in
18 their intake procedures. HUD is now requiring
19 complaints to be signed before they are considered
20 filed, and we anticipate that there would be a period
21 where intakes would continue to be down as HUD
22 implements the new procedures, assess the new
23 procedures impact on its customers, and make any
24 necessary adjustments.
25 Are there any questions?