Walking together: Healing and hope for Colombian refugees

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w a l k i n g t o g e t h e r 105 APPENDIX #2 GUIDELINES FOR WORKING WITH INTERPRETERS BEFORE SESSION DURING SESSION DO Develop a pool of accessible, trained professional interpreters. Screen interpreters: determine their level of language sophistication, knowledge of the culture, sensitivity to mental health issues (especially confidentiality), and general disposition for the tasks to be done. For mental health service delivery, it is important to ask about the interpreter’s own mental health. Many interpreters have their own trauma history and need to make informed choices about re-exposure to traumatic events. Orient interpreters to your organization/church/ committee’s mission, goals, structure, terminology and roles. This should be ongoing rather than a one time effort. Develop and maintain good working relationships with interpreters. Expect tasks to take longer when an interpreter is used. Expect the interpreter to assist with clarification. Expect the interpreter to take notes when issues become complicated Prepare to repeat yourself in different words. Have the parties speak directly to each other, not to the interpreter. Make sure the interpreter speaks to both parties in the first person. Look at the client while you are speaking to her or him, not at the interpreter. Maintain gentle eye contact when the client or the interpreter speaks. Explain your role and that of the interpreter. It is especially important to address the issue of interpreter confidentiality and how the interpreter and client will handle future interactions within the community. Use the interpreter as a cultural broker to avoid unnecessary misunderstanding. DON’T Omit this stage. It is essential for providing culturally competent services. Use a word-for-word interpreting format. Literal translation rarely makes it possible to re-express the original meaning due to uniqueness of each language. Chain questions (e.g. “Do you smoke or drink coffee?”) Say anything you don’t want the other party to hear. Talk about clients in their presence. If you need to consult with the interpreter, explain what you are doing to the client. Confuse the interpreter by backing up, rephrasing, or hesitating. Don’t “think aloud” or use a reflective style that changes, meanders, or backs up in the middle, or erases parts. Talk fast. Guidelines for Working with Interpreters chart courtesy of the Center for Victims of Torture, 649 Dayton Ave., St. Paul, MN 55104, www.cvt.org ©Center for Victims of Torture
106 w a l k i n g t o g e t h e r GUIDELINES FOR WORKING WITH INTERPRETERS DURING SESSION DO Pay attention to your nonverbal communication, which is the only means of direct communication between you and the client. Watch for subtle signs of discomfort or distress, as a clue that the interpretation is not going well. Be aware of ethnic, age, gender and class differences between the interpreter and the client. Use short, simple statements and stick to one topic at a time. Plan what you want to say ahead of time. Regulate the pace of the interaction, pausing in natural places to permit interpretation. Check to see if messages are understood (may ask interpreter to repeat things such as instructions or directions back to you in English). Encourage the interpreter to tell you when he or she is having difficulty. Ask the interpreter to make a complete interpretation in the event of an obvious omission. Give the interpreter time to interpret concepts. One word can require a lengthy explanation in either direction if the concept doesn’t exist in the other language. DON’T Tune out or think only of your next question while the client is speaking, even though you don’t understand what’s being said. Use idioms, slang, obscure or ambiguous words, abstractions, metaphors, jargon. Keep repeating questions that aren’t being answered. Expect the interpreter to know everything about the client’s culture. Other cultural resources may be needed. AFTER SESSION Debrief on communication problems. Ask whether there was anything you did not understand or respond to appropriately (tone of voice, nonverbal communication, etc.). Ask whether there was anything that reflected your lack of understanding of the client’s culture, and whether the interpreter had any difficulty interpreting (accent, dialect, client not answering the questions asked). Debrief on emotional and trauma-related issues (e.g., “Did this bring up any difficult feelings for you?”) This can be done with groups of interpreters. Skip this stage. The best cross-cultural learning for both service providers and interpreters often happens through immediate feedback using specific situations as learning opportunities. Guidelines for Working with Interpreters chart courtesy of the Center for Victims of Torture, 649 Dayton Ave., St. Paul, MN 55104, www.cvt.org ©Center for Victims of Torture
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WALKING TOGETHER Healing and Hope f
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WALKING TOGETHER: Healing and Hope
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ABOUT THE AUTHOR: Shalom Wiebe serv
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Walking together: Healing and hope for Colombian refugees

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