Xstrata Copper North Queensland.pdf - Mount Isa Mines

Sustainable communities
Sustainable communities
Townsville operations
Children participating in activities during the Xstrata Annual Children’s Exhibition, ‘Play Lunch’
Stakeholder engagement
and consultation
Our Townsville operations identify its key
stakeholders as:
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residents of Townsville
Xstrata employees and contractors,
unions and other organisations that
represent these groups
Traditional Custodians – the Girambilbarra
people
business partners, including joint venture
partners, suppliers and customers
local, state, and national governments
and their agencies
inter-governmental bodies and
organisations
local schools
local, regional, national, and international
media
non-government and community-based
organisations
XCPPNQ partners.
Engagement with stakeholders
in 2010 included:
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Distributing The Townsville News, a bimonthly
newsletter, and 10 editions of
the Mine to Market newsletter to around
500 key stakeholders
Distributing Well @ Work healthy lifestyle
quarterly newsletter to employees
Conducting tours of the Townsville
operations for students from local
schools, engineering students, retired
professionals and business people,
personnel from other mining companies,
and potential and existing customers of
the Xstrata Technology Group
Holding an annual Key Stakeholder
Information Evening and Community
Information Session to share information
on our business activities
Conducting a 360° Key Stakeholder
Survey to gain feedback on issues of
importance to the community and to
determine where best to direct our future
efforts.
Community feedback
The Community Attitudes Survey (CAS)
conducted in 2009 identified five key areas
of concerns facing the community and
action plans were developed to address
these concerns. We continued to address
these in 2010.
Key areas of concern to Townsville residents
were the Global Financial Crisis (GFC) and
the resultant job losses, and unemployment
in the community. Xstrata is addressing these
concerns by maintaining employee levels
at our Townsville operations, continuing
delivery of the Graduate and Vacation
Work programs, and providing work
experience opportunities for local students
in our operations.
Another area of concern was businesses
in Townsville going bankrupt. Xstrata is
addressing this issue by continuing to support
local business, suppliers and contractors
through our operations. Please refer to
page 23 for more information on Xstrata’s
policy in regard to using local suppliers.
74 XSTRATA COPPER NORTH QUEENSLAND