Cleopatra Enterprise - Cost Engineering

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Installation 5.2.3 Common installation issues Installing Cleopatra Enterprise is quite straightforward. However, there are couple of issues you need to be aware of the next: Make sure you have administrator rights to install Cleopatra Enterprise and MS SQL Server. Cleopatra Enterprise needs access to a shared configuration directory on your file system. Users need to have read / write access. This directory can be configured in the “Configuration dialog”. Cleopatra Enterprise needs read / write access to the user directory to store user settings. This is specified in the Windows variable “%USERPPROFILE%. Cleopatra Enterprise does not need any software to be installed on the client machine. As such, installation of the client can be done on a central file server. MS SQL Server needs access through TCP/IP port (default 1433), even if it is installed locally. You may need to configure your firewall to open up this port. In order for Cleopatra Enterprise to communicate with MS SQL Server, SQL Server needs to support TCP/IP traffic. This is a special setting, which is not enabled by default. To configure it, see "Configuring MS SQL Server for Cleopatra Enterprise". Deployment via Citrix is supported. Be aware that each user needs read / write access to his own user directory, which can be configured in Citrix. To view the online manual, Cleopatra Enterprise needs access to the internet. If this is not possible, an offline version is provided as well with the installation. Be aware that the online manual is updated regularly. To get an update of the offline version, please contact support. 79
Administrator training 5.2.4 Remote access If it is not possible for all users to access the central file system where Cleopatra Enterprise is installed, there are various options to support remote access to Cleopatra Enterprise: Citrix This is actually the preferred way of supporting users over multiple remote locations which don't have access to the company's network, but do have access to the internet. Citrix implements the server based computing concept and enables application accessibility through small bandwidths. Cleopatra Enterprise needs to be installed for each Citrix server. The "Shared configuration" directory containing the license and other configuration data needs to be located on a common data server; the Microsoft SQL Server needs to be located on a database server. For a good performance the communication between the Citrix server and the Microsoft SQL Server must meet the recommended Microsoft SQL Server requirements. Multiple local versions If there are users who have no access to the "Shared configuration" directory and database server, multiple local versions of Cleopatra Enterprise need to be installed. Please note that each of these installations requires a separate license. In order to share data between the various local installations the "Web sharing" module can be used. The "Web sharing" module enables secure sharing of Cleopatra Enterprise documents. Cleopatra Enterprise uses the WebDav protocol to accomplish this. In order to use the "Web sharing" module client machines need to have access to a web server which supports servlet containers (e.g. Tomcat) or an application server that supports at least servlet spec 2.3. The web server needs to have Slide installed. The web server can be accessed from within Cleopatra Enterprise and sharing documents is just a matter of dragging and dropping documents onto the web server. Other technologies There are various other useful technologies to enable network access for users who only have internet access. VPN and remote desktop are just two of the available options. 5.2.5 How to prevent out-of-memory-errors When working with large documents, you can encounter the following error message: The task could not be completed, because it could not reserve enough memory. Check the manual how to increase the amount of memory Cleopatra Enterprise can use. To increase the amount of memory Cleopatra Enterprise is allowed to use, take the following steps: Go to installation folder where Cleopatra Enterprise is installed. By default this is C:\Program Files\Cleopatra Enterprise\ on Windows XP. Create a new text document (right click in the folder => New => Text Document) and name it "Cleopatra Enterprise.vmoptions" without quotes. Open the file in Notepad (right click on the file => Open With... => Notepad) and add the following line to the file: -Xmx950m This means Cleopatra Enterprise will reserve a maximum of 950 MB of memory when running. You can increase or decrease this number as appropriate. Restart Cleopatra Enterprise for the new memory settings to take effect. You can check if the settings is correctly used by checking "Help => About => System Info" and look for the line memory usage, which for the above example should look something like: Memory usage: 27MB of 62MB (max: 508MB) If you assign too little or too much memory, Cleopatra Enterprise will not be able to start and show an error. Adjust the amount of memory or remove the line from the file to use the default setting. 80
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Cleopatra Enterprise - Cost Engineering

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