Strategic Business Plans for Water Supply and Sewerage
Strategic Business Plans for Water Supply and Sewerage
Strategic Business Plans for Water Supply and Sewerage
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Table 5: Levels of Service <strong>for</strong> <strong>Sewerage</strong><br />
Description Unit LOS<br />
per<strong>for</strong>mance<br />
Long Term<br />
Target<br />
Availability of Service<br />
Time to provide an individual connection to<br />
sewerage in serviced area<br />
working days 10 10<br />
Industrial connections licensed under<br />
Council's Trade Waste Policy<br />
% licensed 98 100<br />
Systems Failures<br />
Frequency of Failures<br />
Reportable dry weather system overflows to<br />
environment<br />
Number per year 4 4<br />
Sewer main blockages <strong>and</strong> chokes<br />
All systems<br />
Number per year per<br />
100km<br />
37 40<br />
Average Time to Rectify Failure<br />
Service restored<br />
All systems Hours 2 2<br />
Clean Up Spills<br />
All systems Hours 2 2<br />
Average Response Times (Time to have staff on site or answer inquiry)<br />
System Failures<br />
Major failure with significant consequences or<br />
affecting multiple properties<br />
Hours 1 2<br />
Minor failure affecting only a single property Hours 1 2<br />
Other Problems<br />
Verbal inquiry Working days 1 1<br />
Written inquiry Working days 10 10<br />
May 2012<br />
HydroScience Consulting<br />
Coffs Harbour City Council <strong>Strategic</strong> <strong>Business</strong> Plan Page 29
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