Strategic Business Plans for Water Supply and Sewerage

7.3 Demand Management .................................................................................................. 37
7.4 Infiltration Management ................................................................................................. 39
7.5 Reclaimed Water ............................................................................................................. 40
7.6 Pricing ................................................................................................................................. 41
7.6.1 Water Supply Pricing .............................................................................................. 42
7.6.2 Sewerage Pricing ................................................................................................... 43
7.7 Customer Satisfaction...................................................................................................... 44
7.8 Community Consultation ................................................................................................ 45
8 Environment Protection and Sustainable Development ............... 47
8.1 Environment Protection ................................................................................................... 47
8.2 Due Diligence Requirements ......................................................................................... 47
9 Total Asset Management Plan ................................................................... 49
9.1 Introduction ....................................................................................................................... 49
9.2 Operation Plan ................................................................................................................. 50
9.3 Maintenance Plan ........................................................................................................... 52
9.4 Capital Works Plan ........................................................................................................... 52
10 Work Force Plan ................................................................................................ 54
11 Financial Plan ..................................................................................................... 55
12 Summary of Extra Costs ............................................................................... 56
13 Summary of Other Key Activities ............................................................. 56
13.1 Integrated Water Cycle Management........................................................................ 56
13.2 Drinking Water Quality Management .......................................................................... 56
13.3 Environmental Management ......................................................................................... 56
13.4 Demand Management .................................................................................................. 57
13.5 Drought Management .................................................................................................... 57
13.6 Community Consultation ................................................................................................ 57
13.7 Occupational Health & Safety ...................................................................................... 57
13.8 Other Risk Management Measures ............................................................................... 57
14 Reporting and Monitoring ........................................................................... 59
14.1 Water Supply Performance Indicators ......................................................................... 59
14.2 Sewerage Performance Indicators ............................................................................... 60
15 Integrated Planning and Reporting ........................................................ 61
Appendix A .................................................................................................................... 62
Areas Serviced Maps .................................................................................................................. 62
Appendix B .................................................................................................................... 70
May 2012
HydroScience Consulting
Coffs Harbour City Council Strategic Business Plan Page 7