Strategic Business Plans for Water Supply and Sewerage
Strategic Business Plans for Water Supply and Sewerage
Strategic Business Plans for Water Supply and Sewerage
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<strong>Water</strong> <strong>Supply</strong> Targets<br />
100% compliance with Building Code of Australia<br />
<strong>and</strong> NSW Fire Fighting requirements<br />
<strong>Sewerage</strong> Targets<br />
1 odor complaint per year per 1000 properties<br />
100% compliance with nominated ADWG, water<br />
quality requirements<br />
Comply with 100% of effluent discharge licences<br />
2hrs average response time to have staff on site<br />
or answer inquiry<br />
Ratio of Peak Wet Weather Flow to Average Dry<br />
Weather Flow of 7<br />
Reuse 20% of the effluent volume<br />
The full levels of service targets, current per<strong>for</strong>mance, Council’s objectives, strategies <strong>and</strong> actions<br />
with regard to the levels of service are provided in section 5.<br />
Service Delivery Strategy<br />
Some contracting out of services already occurs. Council has adopted resource sharing as a<br />
means of reducing costs of operating the water supply <strong>and</strong> sewerage systems. In<strong>for</strong>mation<br />
about contracting out <strong>and</strong> resource sharing is provided in Section 6.<br />
Customer Service Plan<br />
The customer service plan covers negotiating the levels of service with customers, determines the<br />
areas serviced, analyses dem<strong>and</strong> management, infiltration management <strong>and</strong> reclaimed water.<br />
It also establishes the pricing structure, determines customer satisfaction system <strong>and</strong> establishes<br />
customer/community involvement in decision making. These are provided in Section 7.<br />
Total Asset Management Plan<br />
The Total Asset Management Plan includes operation, maintenance <strong>and</strong> capital works. Council<br />
identified that the critical issue is the lack of knowledge of the condition of existing assets.<br />
Council is planning significant investment in capital works. The estimated investment over the<br />
next 30 years is $106 million <strong>and</strong> $151 million in water supply <strong>and</strong> sewerage respectively.<br />
Approximately half of these amounts would be <strong>for</strong> new assets, <strong>and</strong> one quarter <strong>for</strong> renewal of<br />
exiting assets. See Section 9 <strong>for</strong> detailed in<strong>for</strong>mation.<br />
Work Force Plan<br />
Employment per<strong>for</strong>mance at all levels in the organisation <strong>and</strong> skills necessary <strong>for</strong> the operation<br />
<strong>and</strong> management of the systems are crucial to the success of the organisation. Section 10<br />
describes the work <strong>for</strong>ce planning to be adopted by CHW.<br />
Financial Plan<br />
30 year financial plans <strong>for</strong> water supply <strong>and</strong> sewerage are included in Appendix D. The plans<br />
indicate that typical residential bill <strong>for</strong> water supply will need to gradually increase in the next<br />
5 years to $550 (CPI adjusted) <strong>and</strong> then be maintained <strong>for</strong> the rest of the financial planning<br />
horizon (adjusted annually <strong>for</strong> CPI). The sewerage typical residential bill will need to gradually<br />
May 2012<br />
HydroScience Consulting<br />
Coffs Harbour City Council <strong>Strategic</strong> <strong>Business</strong> Plan Page 3
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