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Preface I have written this book to meet that need. While it contains some of the basic information that was in my previous book, it has a lot of new material and includes links to the interactive online learning modules provided in the new software as a way to usher in this new learning style. So, this is much more than your usual book—it is an interactive adventure into the world of effective problem solving that will change the way you think, communicate, and make decisions. 10
Acknowledgments This book is the product of many years of study driven by my unwillingness to accept contradictions. I see contradictions where most people do not, so I have studied the sciences, religion, and philosophy, and I am grateful for all those who have gone before me in trying to figure out the notion of causation. Aristotle, Aquinas, Pascal, Newton, Buddha, and several modern players like Peter M. Senge, Charles H. Kepner, and Benjamin B. Tregoe have provided valuable steppingstones to the message of this book. I am indebted to my students around the world who have asked invaluable questions and challenged me to know more. Without their questioning attitude, I would never have come this far. I am particularly grateful for the intellectual stimulation of a few close colleagues, namely Larry Reising, Tim Adams, and my son, Wesley J. Gano. Along with many others who I have encountered along the way, my son Wesley has provided an honest intellectual sounding board often necessary to break outside the envelope of conventional wisdom. Tim Adams is an engineer at NASA who has mentored me for the last fifteen years on everything from Probability Risk Analysis to effective learning strategies. His advice and guidance has been invaluable on more than one occasion. Larry Reising of World-Interplay is a RealityCharting Master Instructor and was instrumental in helping me bring the new learning modules found in this book to fruition. He is dedicated to continuous learning and fundamentally understands the need to innovate. I had many new challenges along my path, so I am grateful to my wife, Mary, for understanding my needs and to my parents for teaching me to greet every new challenge with a positive attitude. Honest comments are hard to come by when one presumes to write a book, so I am very thankful for the editorial reviews and critical comments provided by those listed above as well as Jim Davis, Mark Hall, Ned Callahan and Mick Drew. 11
Page 1 and 2: Seven Steps To Effective Problem-So
Page 3 and 4: RealityCharting Seven Steps to Effe
Page 5 and 6: To all who value learning 3
Page 7 and 8: Table of Contents Fault Tree Ana
Page 9 and 10: Table of Contents Corrective Act
Page 11: Preface At the time of my first boo
Page 15 and 16: Introduction Introduction If You Ha
Page 17 and 18: Personal Success Introduction Succe
Page 19 and 20: Paradigm Shift In his highly succes
Page 21 and 22: 19 Paradigm Shift incorporated into
Page 23 and 24: 3. Hydrocarbons ignited on Deepwate
Page 25 and 26: Paradigm Shift The following mainte
Page 27 and 28: Paradigm Shift Action Sealing Cemen
Page 29 and 30: Common Sense Paradigm Shift When th
Page 31 and 32: Paradigm Shift Synapse Nearby Neuro
Page 33 and 34: Paradigm Shift but are subject to c
Page 35 and 36: Paradigm Shift Why Cause/ Effect Wh
Page 37 and 38: 35 Paradigm Shift only our own arro
Page 39 and 40: 2 Conventional Wisdom Compared Igno
Page 41 and 42: Conventional Wisdom Compared Note:
Page 43 and 44: Conventional Wisdom Compared After
Page 45 and 46: RCA Methods and Tools Compared Conv
Page 47 and 48: Conventional Wisdom Compared causes
Page 49 and 50: Conventional Wisdom Compared this f
Page 51 and 52: Conventional Wisdom Compared Conseq
Page 53 and 54: 3 Understanding the Cause-and-Effec
Page 55 and 56: Understanding the Cause-and-Effect
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Understanding the Cause-and-Effect
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Action Road Constructed Understandi
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Step One: Define the Problem The fi
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Step One: Define the Problem you ne
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75 Step One: Define the Problem kno
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Step One: Define the Problem dams.
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Step Two: Determine the Causal Rela
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Step Three: Provide a Graphical Rep
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7 Step Four: Provide Evidence Don
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Step Four: Provide Evidence Conditi
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Step Four: Provide Evidence as such
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Step Four: Provide Evidence has abs
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Step Five: Determine if Causes Are
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Step Six: Identify Effective Soluti
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n n n n Step Six: Identify Effectiv
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121 Step Six: Identify Effective So
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Step Seven: Implement and Track Sol
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Step Seven: Implement and Track Sol
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Effective Problem-Solving Culture T
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Effective Problem-Solving Culture r
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Effective Problem-Solving Culture a
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Effective Problem-Solving Culture e
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Effective Problem-Solving Culture U
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Effective Problem-Solving Culture e
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Facilitation Skills Do not confuse
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Facilitation Skills broken parts an
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Facilitation Skills 1. Everyone sho
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Facilitation Skills investigation m
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Facilitation Skills forum works bes
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Facilitation Skills line of questio
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Facilitation Skills of interrogatio
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Facilitation Skills Review your not
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n n n n Used favorite indication in
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n n n n n n Facilitation Skills Rat
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Parochial Mindset Facilitation Skil
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Facilitation Skills a common proble
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Facilitation Skills For the person
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How do I prevent manipulation of th
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Facilitation Skills Let the storyte
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Success and Serendipity 13 Success
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Success and Serendipity If we look
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Success and Serendipity While “se
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Success and Serendipity To help us
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Success and Serendipity unknown. To
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Success and Serendipity provides ma
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187 Success and Serendipity path be
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and arrogance. To avoid this trap,
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14 A New Way of Thinking A New Way
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Like the evolution of mathematics,
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About the Author Dean L. Gano is pr
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