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10 Step Seven: Implement and Track Solutions Genius is the ability to put into effect what is on your mind. —F. Scott Fitzgerald If after all the work of finding effective solutions we do not implement them and track them to verify their effectiveness, all our work is for naught, yet that is exactly what most organizations do. Success is not coming up with a good idea, it is bringing it to fruition in a way that provides the value. This chapter provides some guidelines on how to overcome the common pitfalls of implementing solutions. 128
Step Seven: Implement and Track Solutions Implementing solutions should be the easiest part of the process, but in fact most organizations fail miserably at this point. More than half the organizations that we have provided root cause analysis training to do not have a formal action tracking program. They rely on the integrity of the individual who was assigned the task to implement it. Even those organizations that have a formal corrective action tracking system fail to implement or follow through on solutions. It is common practice in many government organizations to have thousands of outstanding corrective actions waiting for disposition. And many of those that are attended to are implemented by using sleight-of-hand and storytelling to rationalize not doing anything. When the event occurs again, it is added to the statistical count then management is told that we still have a 50% failure rate, but that’s what it has always been so it must be okay. By providing a legitimate causal analysis defined in the Realitychart, it is much harder to ignore or rationalize not implementing the solutions. Furthermore, because all stakeholders can easily participate in the development of the chart and the solutions, they are more likely to buy into their implementation. Corrective Actions Tracking Program Using a master list, each corrective action should be documented in a log. The log should include the responsible person(s), completion date, and a brief description of the required action, with reference to more details and the Realitychart. The corrective actions tracking log should be updated frequently and should have the highest visibility in the organization. The facility manager or similar authority should review the log weekly or more often if necessary. If a corrective action is not completed on time, an explanation must be provided and a new date assigned. Failure to maintain discipline on this list will be seen as a lack of commitment by management and the entire program will fail. Corrective actions should be agreed to and approved by those who have the authority and responsibility to implement them—no one else. Create a separate list for actions that call for review, analysis, or investigation. Long-term projects or “nice-to-do” tasks should be kept separate from the master corrective actions tracking log. The master log should only include those specific items that result from a formal 129
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Seven Steps To Effective Problem-So
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RealityCharting Seven Steps to Effe
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To all who value learning 3
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Table of Contents Fault Tree Ana
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Table of Contents Corrective Act
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Preface At the time of my first boo
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Acknowledgments This book is the pr
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Introduction Introduction If You Ha
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Personal Success Introduction Succe
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Paradigm Shift In his highly succes
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19 Paradigm Shift incorporated into
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3. Hydrocarbons ignited on Deepwate
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Paradigm Shift The following mainte
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Paradigm Shift Action Sealing Cemen
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Common Sense Paradigm Shift When th
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Paradigm Shift Synapse Nearby Neuro
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Paradigm Shift but are subject to c
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Paradigm Shift Why Cause/ Effect Wh
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35 Paradigm Shift only our own arro
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2 Conventional Wisdom Compared Igno
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Conventional Wisdom Compared Note:
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Conventional Wisdom Compared After
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RCA Methods and Tools Compared Conv
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Conventional Wisdom Compared causes
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Conventional Wisdom Compared this f
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Conventional Wisdom Compared Conseq
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3 Understanding the Cause-and-Effec
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Understanding the Cause-and-Effect
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Action Road Constructed Understandi
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Step One: Define the Problem The fi
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Page 177 and 178: Success and Serendipity 13 Success
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Success and Serendipity While “se
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Success and Serendipity To help us
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Success and Serendipity unknown. To
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Success and Serendipity provides ma
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and arrogance. To avoid this trap,
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14 A New Way of Thinking A New Way
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Like the evolution of mathematics,
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About the Author Dean L. Gano is pr
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