RealityCharting e-book .pdf - SERC Home Page

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4 Step One: Define the Problem A problem well stated is a problem half-solved. —Charles Kettering Defining the problem is the first step in the problem-solving process, so take the time to write it down before proceeding to the next step. A complete problem definition should include four elements: n n n n What is the problem When did it happen Where did it happen What is the significance of the problem You will notice that the problem definition does not ask who or why. Who questions lead to placing blame and are generally a waste of time. Why questions are reserved for the analysis phase of problem solving. 70
Step One: Define the Problem The first step in the <strong>RealityCharting</strong> process is defining the problem. Let’s look more closely at a typical business meeting where we have to decide how to resolve a pressing issue. The scenario goes something like this. Boss: “Okay, I’m glad everyone could be here. As you know, we have experienced another [insert your problem here]. This is the third time this has happened in as many weeks. Now, we all know what’s going on, so what I want to do here today is fix this thing once and for all. Does anyone have any ideas on how we can prevent this from happening again” As the boss makes the statement about everyone knowing what the problem is, many people are nodding their heads in agreement, giving him the positive feedback that they are in tune with his thinking. They may even smile at one another in agreement. The body language is ripe with consensus and the air is full of confidence, but problem definition is not discussed. The stated goal is preventing recurrence and solutions are solicited. Discussion ensues with expressed opinions and everyone is carefully listening to the boss to know which way to lean. Yet everyone sees and expresses the problem differently. Few, if any, of these team members will see the problem being within their domain. They will see the problem from their perspective, but their typical solution will be to have someone else change. OK... we all know what the root cause is, right The The No contractor. operators procedures. screwed up again. You! Cheap parts. Poor communications. PROBLEMS, INC. Figure 4.1. 71 Wendy C. Mitchell
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Seven Steps To Effective Problem-So
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RealityCharting Seven Steps to Effe
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To all who value learning 3
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Table of Contents Fault Tree Ana
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Table of Contents Corrective Act
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Preface At the time of my first boo
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Acknowledgments This book is the pr
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Introduction Introduction If You Ha
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Personal Success Introduction Succe
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Paradigm Shift In his highly succes
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Page 25 and 26: Paradigm Shift The following mainte
Page 27 and 28: Paradigm Shift Action Sealing Cemen
Page 29 and 30: Common Sense Paradigm Shift When th
Page 31 and 32: Paradigm Shift Synapse Nearby Neuro
Page 33 and 34: Paradigm Shift but are subject to c
Page 35 and 36: Paradigm Shift Why Cause/ Effect Wh
Page 37 and 38: 35 Paradigm Shift only our own arro
Page 39 and 40: 2 Conventional Wisdom Compared Igno
Page 41 and 42: Conventional Wisdom Compared Note:
Page 43 and 44: Conventional Wisdom Compared After
Page 45 and 46: RCA Methods and Tools Compared Conv
Page 47 and 48: Conventional Wisdom Compared causes
Page 49 and 50: Conventional Wisdom Compared this f
Page 51 and 52: Conventional Wisdom Compared Conseq
Page 53 and 54: 3 Understanding the Cause-and-Effec
Page 55 and 56: Understanding the Cause-and-Effect
Page 65 and 66: Action Road Constructed Understandi
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Page 81 and 82: Step Two: Determine the Causal Rela
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Page 107 and 108: Step Five: Determine if Causes Are
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121 Step Six: Identify Effective So
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Step Six: Identify Effective Soluti
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Step Seven: Implement and Track Sol
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Step Seven: Implement and Track Sol
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Effective Problem-Solving Culture T
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Effective Problem-Solving Culture r
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Effective Problem-Solving Culture a
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Effective Problem-Solving Culture e
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Effective Problem-Solving Culture U
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Effective Problem-Solving Culture e
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Facilitation Skills Do not confuse
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Facilitation Skills broken parts an
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Facilitation Skills 1. Everyone sho
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Facilitation Skills investigation m
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Facilitation Skills forum works bes
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Facilitation Skills line of questio
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Facilitation Skills of interrogatio
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Facilitation Skills Review your not
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n n n n Used favorite indication in
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n n n n n n Facilitation Skills Rat
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Parochial Mindset Facilitation Skil
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Facilitation Skills a common proble
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Facilitation Skills For the person
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How do I prevent manipulation of th
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Facilitation Skills Let the storyte
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Success and Serendipity 13 Success
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Success and Serendipity If we look
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Success and Serendipity While “se
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Success and Serendipity To help us
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Success and Serendipity unknown. To
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Success and Serendipity provides ma
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187 Success and Serendipity path be
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and arrogance. To avoid this trap,
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14 A New Way of Thinking A New Way
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Like the evolution of mathematics,
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About the Author Dean L. Gano is pr
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