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How do I prevent manipulation of the RealityCharting process
Facilitation Skills
If someone on the team is trying to manipulate the causes to
exclusively show their reality, make sure you follow the first three steps
of the RealityCharting process without exception. This is often obvious
because the chart stops too soon and has few branches.
To force a broader perspective, look for actions and conditions at
every node.
Always demand evidence.
Challenge the obvious and conventional wisdom—it is often biased
and incomplete.
Challenge or test the belief that the solution will prevent
recurrence.
Go outside the group for a separate review.
Be on the alert for groupthink.
How do I avoid embarrassing the participants
Follow the fundamental rules of chart development.
Establish an open learning environment from the very beginning.
Never ask, “Who did it”
Avoid any judgmental statements.
Write down every stated cause.
Let the team members know that in the RealityCharting process,
there is no such thing as right and wrong, only causes and evidence.
Is evidence that critical
Evidence is one of the most important elements of the RealityCharting
process. If you fail to use it, you may be setting yourself up to fail. Having said
that, it is less important than getting all perspectives to fit on the chart.
Try to find sensory evidence and if you do not have it, use inferred
evidence. Try to identify two or more ways to document evidence.
How do I ensure precise cause statements
Use noun-verb statements.
Try to limit the number of words to four or fewer.
Avoid prepositions in the cause statement if you can. This includes
terms such as “of,” “to,” “before,” “but,” and “against.”
How do I write clear corrective actions
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