RealityCharting e-book .pdf - SERC Home Page

Effective Problem-Solving Culture
The success of every organization is dependent on the people and
the strategies they use to accomplish their goals. Perhaps one of
the most important strategies needed for success is an effective problemsolving
process. In his book, How the Mighty Fall, Jim Collins points to hubris
as one of the main factors in the failure of great companies. Since hubris
is pride or greed, people with this trait are driven by arrogance to think
they know better than the next person. It is not surprising that hubris is a
failure factor because most people think they are already good problem
solvers and don’t need any help. To overcome or prevent this hubris, we
suggest you watch the Effective Problem Solving video at http://Coach.
RealityCharting.com/book/Effective-Problem-Solving.
This should be viewed by everyone in your organization, including
top-level managers, whose job includes some kind of problem-solving
because it will help them understand the complexity of causal relationships
and the principles that govern reality. For additional information read A
Brief History and Critique of Causation at http://Coach.RealityCharting.
com/book/Brief-History.
Start at the Bottom
In most organizations, problem solving is relegated to a few
people, such as managers, supervisors, or subject matter experts such
as engineers, programmers, designers, etc. Because most big problems
are caused by small problems, preventing recurrence of the small
problems should be a high priority for every business. However, since
most people are not good problem solvers, and there are too many small
problems for the designated problem solvers to tackle, stuff happens.
To remedy this situation, we have created RealityCharting Simplified
software, which anyone can use on any event-type problem and obtain
a good understanding of the causes behind the problem. This is a free
application that should be made available to everyone who has to solve
problems as part of their normal business activities. It includes three very
informative training videos that everyone should watch. It should also
be incorporated into all procedures related to identifying and correcting
deficiencies. A hidden benefit of using RealityCharting Simplified is that
it teaches the user to think causally. People learn that stuff does not just
happen and that by understanding causal relationships they can prevent
problems from happening in the first place. To learn more go to http://
www.realitycharting.com/realitycharting/simplified.
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