RealityCharting e-book .pdf - SERC Home Page

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Table of Contents Preface ........................................................... 9 Acknowledgments ............................................... 11 Introduction..................................................... 13 If You Have Ever Asked Why.................................. 13 RealityCharting. ............................................ 14 Personal Success. ........................................... 15 1 Paradigm Shift. ............................................... 16 Traditional Problem-Solving Strategies....................... 18 Linear Thinking. .......................................... 18 Categorization ........................................... 19 Storytelling .............................................. 21 Common Sense. .......................................... 27 Our Unique Senses. ......................................... 27 Processing Data. ............................................ 28 Our Unique Strategies....................................... 30 Our Unique Conclusions. .................................... 30 Root Cause Myth. ........................................... 32 Principles of Causation ...................................... 34 Seven Steps to Effective Problem Solving..................... 35 Continuous Improvement—The Essence of Quality ........... 35 References.................................................. 36 2 Conventional Wisdom Compared. ............................. 37 Comparison Criteria. ........................................ 38 Various RCA Methods and Tools in Use Today................. 39 Events and Causal Factors Charting: ....................... 39 Change Analysis: ......................................... 39 Barrier Analysis: .......................................... 39 Tree Diagrams: ........................................... 40 Why-Why Chart:. ......................................... 41 Pareto Analysis:. .......................................... 41 Storytelling Method:...................................... 41 4
Table of Contents Fault Tree Analysis: ....................................... 42 Failure Modes and Effect Analysis:. ........................ 42 RealityCharting:. ......................................... 42 RCA Methods and Tools Compared. .......................... 42 Events and Causal Factor Charting. ........................ 43 Change Analysis. ......................................... 44 Barrier Analysis. .......................................... 44 Tree Diagrams. ........................................... 44 The Five Whys ............................................ 47 Pareto Analysis. .......................................... 47 Storytelling:. ............................................. 48 Fault Tree Analysis. ....................................... 49 Failure Modes and Effect Analysis. ......................... 49 RealityCharting:. ......................................... 49 Summary................................................... 50 References.................................................. 50 3 Understanding the Cause-and-Effect Principles ................ 51 Cause-and-Effect Principium................................. 53 Cause and Effect Are the Same Thing ...................... 53 Each Effect Has at Least Two Causes in the Form of Actions and Conditions. ........................... 54 Definitions. .............................................. 55 Causes and Effects Are Part of an Infinite Continuum of Causes. ............................... 56 An Effect Exists Only if Its Causes Exist in the Same Space and Time Frame. ........................ 60 Inside the Cause-and-Effect Principle: Baby Steps............. 63 Linear Language, Linear Thinking. ........................... 65 Stories Start in the Past ................................... 66 Stories Are Linear. ........................................ 66 Stories Use Inference to Communicate Causes.............. 67 The Cause-and-Effect Principle Defines Reality................ 68 References.................................................. 69 4 Step One: Define the Problem. ................................ 70 Complete Problem Definition. ............................... 73 What the Problem Definition Is Not. .......................... 75 Conflicting Goals. ........................................... 76 5 Step Two: Determine the Causal Relationships ................. 78 Where to Start .............................................. 79 5
Page 1 and 2: Seven Steps To Effective Problem-So
Page 3 and 4: RealityCharting Seven Steps to Effe
Page 5: To all who value learning 3
Page 9 and 10: Table of Contents Corrective Act
Page 11 and 12: Preface At the time of my first boo
Page 13 and 14: Acknowledgments This book is the pr
Page 15 and 16: Introduction Introduction If You Ha
Page 17 and 18: Personal Success Introduction Succe
Page 19 and 20: Paradigm Shift In his highly succes
Page 21 and 22: 19 Paradigm Shift incorporated into
Page 23 and 24: 3. Hydrocarbons ignited on Deepwate
Page 25 and 26: Paradigm Shift The following mainte
Page 27 and 28: Paradigm Shift Action Sealing Cemen
Page 29 and 30: Common Sense Paradigm Shift When th
Page 31 and 32: Paradigm Shift Synapse Nearby Neuro
Page 33 and 34: Paradigm Shift but are subject to c
Page 35 and 36: Paradigm Shift Why Cause/ Effect Wh
Page 37 and 38: 35 Paradigm Shift only our own arro
Page 39 and 40: 2 Conventional Wisdom Compared Igno
Page 41 and 42: Conventional Wisdom Compared Note:
Page 43 and 44: Conventional Wisdom Compared After
Page 45 and 46: RCA Methods and Tools Compared Conv
Page 47 and 48: Conventional Wisdom Compared causes
Page 49 and 50: Conventional Wisdom Compared this f
Page 51 and 52: Conventional Wisdom Compared Conseq
Page 53 and 54: 3 Understanding the Cause-and-Effec
Page 55 and 56: Understanding the Cause-and-Effect
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Understanding the Cause-and-Effect
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Action Road Constructed Understandi
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Step One: Define the Problem The fi
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Step One: Define the Problem you ne
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75 Step One: Define the Problem kno
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Step One: Define the Problem dams.
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Step Two: Determine the Causal Rela
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Step Three: Provide a Graphical Rep
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7 Step Four: Provide Evidence Don
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Step Four: Provide Evidence Conditi
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Step Four: Provide Evidence as such
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Step Four: Provide Evidence has abs
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Step Five: Determine if Causes Are
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Step Six: Identify Effective Soluti
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n n n n Step Six: Identify Effectiv
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Step Seven: Implement and Track Sol
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Step Seven: Implement and Track Sol
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Effective Problem-Solving Culture T
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Effective Problem-Solving Culture r
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Effective Problem-Solving Culture a
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Effective Problem-Solving Culture e
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Effective Problem-Solving Culture U
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Effective Problem-Solving Culture e
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Facilitation Skills Do not confuse
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Facilitation Skills broken parts an
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Facilitation Skills 1. Everyone sho
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Facilitation Skills investigation m
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Facilitation Skills forum works bes
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Facilitation Skills line of questio
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Facilitation Skills of interrogatio
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Facilitation Skills Review your not
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n n n n Used favorite indication in
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n n n n n n Facilitation Skills Rat
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Parochial Mindset Facilitation Skil
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Facilitation Skills a common proble
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Facilitation Skills For the person
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How do I prevent manipulation of th
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Facilitation Skills Let the storyte
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Success and Serendipity 13 Success
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Success and Serendipity If we look
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Success and Serendipity While “se
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Success and Serendipity To help us
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Success and Serendipity unknown. To
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Success and Serendipity provides ma
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187 Success and Serendipity path be
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and arrogance. To avoid this trap,
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14 A New Way of Thinking A New Way
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Like the evolution of mathematics,
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About the Author Dean L. Gano is pr
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