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Table of Contents Looking for Action Causes and Conditional Causes............ 82 Connect All Causes with the Words “Caused By”............... 87 End Each Cause Path with a Question Mark or a Reason for Stopping.................................... 88 6 Step Three: Provide a Graphical Representation................ 90 Structure of Causal Relationships ............................ 91 Philosophies—. .......................................... 94 Effective Chart-Building Strategies—...................... 94 Additional Aids to Communication—...................... 95 Solving Problems Effectively Using <strong>RealityCharting</strong> ® .......... 95 7 Step Four: Provide Evidence. .................................. 97 Evidence Defined ........................................... 98 Sensed evidence ...........................................98 Inferred evidence. ........................................ 98 Intuition.................................................101 Emotional evidence......................................102 8 Step Five: Determine if Causes Are Sufficient and Necessary....104 Necessary Causes ..........................................105 Sufficiency.................................................108 Correlations Are Not Causes ................................109 Baloney Detection Kit ......................................110 References.................................................111 9 Step Six: Identify Effective Solutions. .........................112 Solution Defined. ..........................................113 Standard Solution-Finding Process. .........................114 Solution Criteria. ...........................................116 Multiple Solutions. .........................................118 Solution Guidelines ........................................118 Solution Killers. ............................................120 Creative Solutions. .........................................122 Listen for the Laughter...................................123 Rapid Response Method. ................................123 The Gano Rule. ..........................................125 Yes-Anding. .............................................126 Identifying Effective Solutions. .............................126 References.................................................127 10 Step Seven: Implement and Track Solutions...................128 6
Table of Contents Corrective Actions Tracking Program. .......................129 Trending Causes ...........................................130 11 Effective Problem-Solving Culture. ...........................132 Start at the Bottom. ........................................133 Strengthen the Middle .....................................134 Promotion from the Top. ...................................134 Commitment to Continuous Improvement ..................135 Institutionalizing the Process. ..............................138 When to Perform an Analysis ...............................139 Threshold Criteria .......................................139 Evidence Preservation Policy. ............................140 Responsibilities Defined .................................141 Simple Reporting Scheme. .................................141 Final Note..................................................142 12 Facilitation Skills. ............................................144 Facilitation Guidelines. .....................................145 Gather Information. .....................................145 Define the Problem. .....................................148 Create a Realitychart.....................................150 Identify Solutions. .......................................152 Conducting Interviews .....................................154 Prerequisites for Interviewing. ...........................155 Starting the Interview....................................157 Aspects of the Interview .................................157 Closing the Interview. ...................................158 Dealing with Personnel Performance Issues. . . . . . . . . . . . . . . . . 159 Common Traps. ............................................161 Consensus ..............................................161 Groupthink. .............................................162 Experts..................................................164 Parochial Mindset .......................................165 Programmatic Barrier. ...................................165 Denial...................................................166 Time as a Cause. .........................................167 Dealing with Group Interaction. ............................167 The Proverbial Storyteller. ...............................167 The Analytic. ............................................168 The Nonparticipant......................................168 The Participant. .........................................169 7
Page 1 and 2: Seven Steps To Effective Problem-So
Page 3 and 4: RealityCharting Seven Steps to Effe
Page 5 and 6: To all who value learning 3
Page 7: Table of Contents Fault Tree Ana
Page 11 and 12: Preface At the time of my first boo
Page 13 and 14: Acknowledgments This book is the pr
Page 15 and 16: Introduction Introduction If You Ha
Page 17 and 18: Personal Success Introduction Succe
Page 19 and 20: Paradigm Shift In his highly succes
Page 21 and 22: 19 Paradigm Shift incorporated into
Page 23 and 24: 3. Hydrocarbons ignited on Deepwate
Page 25 and 26: Paradigm Shift The following mainte
Page 27 and 28: Paradigm Shift Action Sealing Cemen
Page 29 and 30: Common Sense Paradigm Shift When th
Page 31 and 32: Paradigm Shift Synapse Nearby Neuro
Page 33 and 34: Paradigm Shift but are subject to c
Page 35 and 36: Paradigm Shift Why Cause/ Effect Wh
Page 37 and 38: 35 Paradigm Shift only our own arro
Page 39 and 40: 2 Conventional Wisdom Compared Igno
Page 41 and 42: Conventional Wisdom Compared Note:
Page 43 and 44: Conventional Wisdom Compared After
Page 45 and 46: RCA Methods and Tools Compared Conv
Page 47 and 48: Conventional Wisdom Compared causes
Page 49 and 50: Conventional Wisdom Compared this f
Page 51 and 52: Conventional Wisdom Compared Conseq
Page 53 and 54: 3 Understanding the Cause-and-Effec
Page 55 and 56: Understanding the Cause-and-Effect
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Understanding the Cause-and-Effect
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Action Road Constructed Understandi
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Step One: Define the Problem The fi
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Step One: Define the Problem you ne
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75 Step One: Define the Problem kno
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Step One: Define the Problem dams.
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Step Two: Determine the Causal Rela
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Step Three: Provide a Graphical Rep
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7 Step Four: Provide Evidence Don
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Step Four: Provide Evidence Conditi
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Step Four: Provide Evidence as such
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Step Four: Provide Evidence has abs
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Step Five: Determine if Causes Are
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Step Six: Identify Effective Soluti
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n n n n Step Six: Identify Effectiv
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121 Step Six: Identify Effective So
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Step Seven: Implement and Track Sol
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Step Seven: Implement and Track Sol
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Effective Problem-Solving Culture T
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Effective Problem-Solving Culture r
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Effective Problem-Solving Culture a
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Effective Problem-Solving Culture e
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Effective Problem-Solving Culture U
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Effective Problem-Solving Culture e
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Facilitation Skills Do not confuse
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Facilitation Skills broken parts an
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Facilitation Skills 1. Everyone sho
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Facilitation Skills investigation m
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Facilitation Skills forum works bes
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Facilitation Skills line of questio
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Facilitation Skills of interrogatio
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Facilitation Skills Review your not
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n n n n Used favorite indication in
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n n n n n n Facilitation Skills Rat
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Parochial Mindset Facilitation Skil
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Facilitation Skills a common proble
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Facilitation Skills For the person
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How do I prevent manipulation of th
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Facilitation Skills Let the storyte
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Success and Serendipity 13 Success
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Success and Serendipity If we look
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Success and Serendipity While “se
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Success and Serendipity To help us
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Success and Serendipity unknown. To
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Success and Serendipity provides ma
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187 Success and Serendipity path be
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and arrogance. To avoid this trap,
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14 A New Way of Thinking A New Way
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Like the evolution of mathematics,
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About the Author Dean L. Gano is pr
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