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Caché Monitoring Guide - InterSystems Documentation

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2<br />

Using the <strong>Caché</strong> Diagnostic Report<br />

<strong>InterSystems</strong> provides a mechanism to run a diagnostic report on your <strong>Caché</strong> instance and send the results to the <strong>InterSystems</strong><br />

Worldwide Response Center (WRC) to help diagnose system problems.<br />

You configure and run the Diagnostic Report as a task from the Management Portal. The following sections describe the<br />

tasks, settings, and contents of the Diagnostic Report option:<br />

• Running the Diagnostic Report Task<br />

• Configuring Diagnostic Report Settings<br />

• Diagnostic Report Contents<br />

• Additional Diagnostic Scripts and Utilities<br />

For more information on this task see the %SYS.Task.DiagnosticReport entry in the <strong>Caché</strong> Class Reference.<br />

2.1 Running the Diagnostic Report Task<br />

The most direct way to generate the report is by choosing Diagnostic Report on the Operations menu of the Management<br />

Portal [Home] page. On the [System] > [Diagnostic Report] page, enter the appropriate information for the Diagnostic Report<br />

task. You can edit this information at any time by returning to this page. If you do not wish to edit any of the fields, click<br />

Run to generate the report using the current settings.<br />

If you do not enter any information and click Run, the task generates an detailed report and places it in the manager’s<br />

directory of the <strong>Caché</strong> instance (install-dir\mgr) as an HTML file. The file name is in CustomerNameYYYYMMDDHHMM.html<br />

format.<br />

For example, on September 24, 2007 at 8:46 p.m., running the Diagnostic Report task with a license key issued to<br />

MyCompany on an instance installed in C:\MyCache generates a report file named:<br />

C:\MyCache\mgr\MyCompany200709242046.html<br />

There are several fields on the page you can set that affect when the task runs, where the file is saved, and whether or not<br />

to send the file to the WRC. The Configuring Diagnostic Report Settings section describes these settings. If you click Close,<br />

your changes are discarded and the report task does not run.<br />

Viewing the Diagnostic Report Task History<br />

If you click Task History at the top of the [System] > [Diagnostic Report] page you can view previous runs of the Diagnostic<br />

Report. This page is part of the Task Manager portion on the Operations side of the Management Portal.<br />

See Using the Task Manager in the “Managing <strong>Caché</strong>” chapter of the <strong>Caché</strong> System Administration <strong>Guide</strong> for details.<br />

<strong>Caché</strong> <strong>Monitoring</strong> <strong>Guide</strong> 11

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