Caché Monitoring Guide - InterSystems Documentation

Using the Caché Diagnostic Report
2.2 Configuring Diagnostic Report Settings
The Caché installation contains a predefined on-demand Diagnostic Report task. The first time you go to the [System] >
[Diagnostic Report] page, fill in the pertinent information to update the settings for this task. Depending on which fields
you enter, you have the following choices of what to do with the Diagnostic Report:
1. To save the report to a specific archive directory other than the manager’s directory, enter a directory name.
2. To send the report to the WRC, enter information in the outgoing mail fields.
3. To both save and send the report, enter the information from the two previous options.
4. To run the report automatically on a regular schedule, enable WRC HealthCheck.
The following list contains the settings for the Diagnostic Report and a description of each:
• Directory for archived reports — location to store the reports. Defaults to the manager’s directory, install-dir\mgr, if
you do not enter any information on the page. If you leave this setting blank and enter outgoing mail settings the report
is not saved in the manager’s directory. Click Browse to select an existing directory.
Information required to send the report directly to the WRC — if you enter the outgoing mail settings, the report is sent to
WRCHealthCheck@InterSystems.com.
• Existing WRC issue number — WRC problem number (6 digits) related to this run of the Diagnostic Report. To enter
a new problem, contact the WRC or enter your problem into WRC Direct.
The task runs with the WRC issue number only once and then clears this setting.
• Name of IP address of server for outgoing mail — address of your outgoing SMTP (Simple Mail Transfer Protocol)
mail server.
• Username for authenticated SMTP and Password — only required for SMTP authentication with the SMTP server. See
RFC 2554 for details.
• Address for the “From:” field in outgoing mail — email address to appear in the sender field. Required if you enter
SMTP server information; defaults to DefaultDiagnosticReport@InterSystems.com.
• Address for the “Reply-To:” field in outgoing mail — a valid email address at your company able to receive automated
configuration messages from InterSystems.
• Addresses for the “CC:” field in outgoing mail — additional email addresses to receive the report.
• Enable automatic WRC HealthCheck updates — select this check box to send periodic reports to the WRC. InterSystems
highly recommends that you enable the WRC HealthCheck feature. If selected, the Diagnostic Report task runs at
regular intervals and sends the report to the WRC. These regular reports allow the WRC to better assist you. Selecting
this feature requires you to enter the SMTP server information.
Important:
The report task does not send any private application information, and InterSystems keeps all configuration
data strictly confidential.
• Run the automatic WRC HealthCheck updates every number of days at this time — if you enable WRC HealthCheck,
the task manager saves the frequency (defaults to 7 days) and time (defaults to the Caché installation time) information
for when to run the Diagnostic Report.
Additional information for the WRC:
• Primary purpose of this instance — choose whether you use this instance of Caché for development, testing, quality
assurance, or production.
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