SErIES IAEA HumAn HEAltH SErIES IAEA Hum

with patient data should have agreed to abide by the facility and institution rules
in regard to confidentiality (see Section 4.1.3.1).
As a measure of how well the service provided meets the expectations and
needs of patients, the facility should actively seek patient feedback. There should
be policies and procedures in place to address complaints from patients. Records
should be maintained of patient complaints, the results of their investigation, and
actions taken to rectify problems identified.
3.1.7. Communication
Good communication is essential for the effective conduct of a diagnostic
radiology service. Communication systems throughout the diagnostic radiology
facility and with related facilities should ensure reliable, unambiguous,
confidential and timely transfer and recording of information.
There should be no gaps in the flow of information among staff members,
regardless of job responsibilities or working hours.
The facility should have its policies and procedures documented, and these
should be communicated to, and be available to, personnel. Personnel should be
aware of the requirement to know and implement these policies and procedures.
3.2. THE AUDIT PROGRAMME
3.2.1. Mission and vision of the diagnostic radiology facility
3.2.1.1. Objectives of the facility
The audit team should:
(a)
(b)
(c)
(d)
(e)
(f)
Review the mission statement of the facility in the quality manual;
Check the statement in regard to the nature and range of the service
objectives;
Check the facility’s relationship with other specialties and related services;
Discuss with senior management the role of the facility in teaching and
research;
Discuss with senior management the financial structure in place to support
these objectives;
Discuss with senior management the extent to which objectives are being
met, and any impediments to achieving them;
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