The Information Society in Spain - Plan Avanza
The Information Society in Spain - Plan Avanza
The Information Society in Spain - Plan Avanza
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REGULATORY FRAMEWORK<br />
Back <strong>in</strong><br />
2003<br />
Today…<br />
Back <strong>in</strong><br />
2003<br />
Today…<br />
ICT customer<br />
rights: Obsolete,<br />
multiple channels<br />
Regulatory<br />
Framework,<br />
Telecom Users<br />
Office<br />
ICT Qualityof-Service<br />
needed to be<br />
specifically<br />
addressed<br />
QoS reports<br />
Broadband Price<br />
lists<br />
Back <strong>in</strong><br />
2003<br />
Today…<br />
No clear Legal<br />
framework for<br />
new ICT<br />
services<br />
Law for the Impulse<br />
of the <strong>Information</strong><br />
<strong>Society</strong>: e-Bill<strong>in</strong>g, e-<br />
Customer service,<br />
<strong>in</strong>formation to users…<br />
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