Annual and Sustainability Report 2011 - Teracom

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PR5
Customer satisfaction
for Boxer
Sweden:
Customer
satisfaction for
Teracom Sweden:63
Co-location and service
Teracom has a nationwide infrastructure of stations and masts which range from
just a few meters to as much as 330 meters in height. Most facilities are associated
with a mast and 54 of these are tall masts.
Teracom’s facilities are attractive to all enterprises that need to establish local
or nationwide communication networks. The unique high-altitude masts enable
companies to cover a large area and reach many end customers.
Teracom offers 24/7 monitoring and field service for customers’ equipment
through Teracom’s NOC (Network Operation Center) and service personnel. Service
personnel are available throughout the country, ready to be dispatched to resolve
problems, regardless of whether the equipment is in Teracom's own facility or the
customer's facility.
The largest co-location and service customers are Nokia Siemens Networks,
TeliaSonera, Net 1, SES ASTRA, 3GIS and Telenor. Other customer segments include
broadband providers, utility companies, transport companies and other types of
firms or authorities that establish their communications equipment by leasing
space in Teracom’s facilities.
In 2011, the mobile operators initiated installation of 4G networks in many
Teracom facilities.
This business deal is
ideal for us; we can
take advantage of our
existing backbone network
for radio and television,
and combine it with other
types of services
Teracom Sweden’s CEO Stephan Guiance
on the ten-year agreement with Statkraft
Connection services
Teracom offers two products in the Connections area: Wavelength and Capacity.
Both services involve offering customers the opportunity to transfer data from
one location to another via Teracom's network. Since Teracom has both fibre and
radio links, it can offer customers redundant paths and high availability.
Teracom's fibre network with about 6,000 kilometers of cable in a ring
structure extends from Kiruna in the north to Malmö in the south and is constantly
expanded to meet customer needs. Teracom currently has one of Europe’s
most modern wavelength networks and security is integral to the product through
extensive experience from radio and television networks.
Boxer, Sweden's largest Pay-TV operator.
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