Annual and Sustainability Report 2011 - Teracom

At the end of the year, Teracom signed an agreement with Statkraft, which
covers connection services and support services for delivery of masts. Statkraft
owns and operates about 60 hydropower plants in Sweden and the task is to
connect the facilities with Statkraft’s operational control centers all over the
country. The plants and the operational control centers are connected together in
Teracom’s existing national nationwide fibre and microwave backbone network. The
network will be owned, operated and monitored around the clock by Teracom.
Small differences between players, work faster and smarter
Boxer has lost its two-year run as the operator with the most satisfied customers,
though the differences between operators are shrinking compared with the
previous year. This year's customer satisfaction index is 67 (67), somewhat better
than the average for the industry (66). The customers want more choice and better
customer care. Perceived value for money has greater weight as a result of the
increased competition.
After an earlier six-point upswing, the results for Teracom dropped to 63 (66).
Customers see Teracom as competent, delivering high quality and credible. At the
same time, they want shorter lead times, clearer communication and faster product
development. Process efficiency will allow the company to work both smarter and
faster in relation to customers.
Environmental work in Sweden
Teracom Sweden has been working on environmental issues for a long time, while
Boxer Sweden has recently started this work. A major joint effort preceded the
renovation and move to the new office where the Swedish companies have been
working together since January 2012.
Teracom Sweden is actively working with many environmental issues such as
waste management, high-frequency electromagnetic fields (which form around
the antennas when broadcasting radio and TV) and the impact of the vehicle fleet.
In 2011, Teracom Sweden reduced electricity consumption as a result of the closure
of a broadcast station in Hörby and continuous energy efficiency improvements
when replacing equipment. However, expansion of the DTTV network and the new
transport network in 2011 increased electricity consumption. A larger proportion of
purchased electricity is also produced by fossil fuel than in 2010.
Fuel consumption in Teracom Sweden rose since service previously provided
by contractors is now provided by our own staff. This has also led to an increase
in the service organization staff by about 10 percent. The environmental goal is
set taking into account that the business should be able to grow or decrease in
scope and that the organization would be adjusted accordingly. The management
of Teracom Sweden decided to make a financial compensation contribution for
its carbon footprint for 2011 to achieve the climate target of -3 percent. In 2012,
environmental work will focus on implementing energy efficiency measures with
monthly internal reports on the results, and finding good measurement parameters
to clearly describe progress.
For many years, Boxer Sweden has offered its employees a monthly environmental
bonus for leaving the car at home and riding a bicycle or using public
transportation to work instead. In December 2011, use was 61 percent, an increase
from 46 percent in 2010; the total also includes those who have company cars and
Boxer Denmark employees. With the move to the new headquarters, the possibility
of subsidized public transportation has been extended to apply to all Group
employees in Stockholm.
One important environmental aspect for Boxer Sweden is the impact of the
boxes on the environment, which will be identified in 2012 to develop a box
strategy with environmental activities focused where they will make the greatest
difference.
Environmental activities
decide d for the Swedish
companie s:
• Streamlining of energy consumption,
e.g., at Teracom Sweden’s larger FM/TV
stations.
• Streamlining of fuel consumption, e.g., by
continuously improving planning of work
in the field for Teracom Sweden’s service
organization.
• Analysis of the environmental impact of
Boxer Sweden’s boxes.
Boxer Sweden's breakdown of
climate impact
Fuel 41%
Business trips 38%
Commuting 8%
Freight transports
6%
Premises 4%
Fuel production and
shipment 3%
Electricity and
district heating 0%
Teracom Sweden's breakdown of
climate impact
Fuel 45%
Electricity and
district heating 31%
Commuting 8%
Business trips 7%
Freight transports 5%
Fuel production and
shipment 3%
Premises 1%
Teracom Sweden's change in
climate impact
1600
1280
960
640
320
0
A B C D E F
■ 2010 ■ 2011
A: Fuel 16%
B: Electricity and
district heating -2%
C: Commuting -23%
D: Business trips -21%
E: Freight transports
-12%
F: Fuel production and
shipment 9%
The picture shows the areas in the operations
that are monitored and converted into
climate impact. The appearance of the graph
for 2011 is primarily due to more projects
and an expanded service organization, which
resulted in higher fuel consumption. Teracom
Sweden has decided to make a financial
compensation contribution for its carbon
footprint in order to achieve its climate
target.
A: Bränsle 16%
B: El och fjärrvärme -3%
C: Pendling -6%
D: Tjänsteresor -3%
E: Godstransporter -12%
F: Bränsleproduktion
och transport 14%
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