Annual and Sustainability Report 2011 - Teracom

Employees
For the Teracom Group, highly motivated and committed employees
is a strategic issue and a necessity for the Group to
achieve its goals; the aim is to create a truly attractive workplace.
The year was characterized by intensive work with the
Group-wide Guiding Stars and leadership principles.
Group-wide
mentoring program
Catarina Myhrman, section manager for Network
Systems at the Networks department
within Teracom Sweden, is one of this year's
novices in the Group’s newly started mentoring
program. Her mentor is none other than
the Group's CEO, Crister Fritzson
»Of course I’m looking forward to having
Crister as my mentor. He is a clear and
inspiring leader, and it is truly a privilege to
have the opportunity to discuss leadership
and other important matters with him,« says
Catarina Myhrman.
Leadership
The Group’s core values and Guiding Stars are important in its effort to act as a
unified business and encourage employees to work toward the same goals. The
Group's managers play an important role in this process. Five leadership principles
will help to guide them in their daily work. Leadership must be business-driven,
action-oriented, communicative, involving and goal-oriented. Creating a common
culture and obtaining an understanding of the entire business process goes hand
in hand with developing the Group's leadership principles. How well our managers
live up to the leadership principles is assessed in the annual employee survey.
A mentoring initiative was implemented during the year. A structure for a
Group-wide internal mentoring program was designed. The program began in
January 2012 and will continue for one year. The target group is junior managers
who want to develop their leadership skills, and mentors are members of corporate
and Group management. In addition, since 2008 the Group has participated in
Womentor, a mentor program for women early in their managerial career in the IT
and telecom industry.
Group-wide Guiding Stars in the Teracom Group
During the year, the Group presented new common Guiding Stars. Formulating
these new Guiding Stars was a thorough initiative that used the previous values
and guiding principles of the five companies as a point of departure. After just
six months, 65 percent of employees felt they could identify with the words that
describe their daily work and how the Group wants customers to perceive us.
We simplify, We build trust, We make a difference
Leadership principles within the Teracom Group
Business-driven
By understanding a changing world and choosing
a proactive approach, we can act in time and take
calculated risks. Our ability to weigh customer
benefits against our own profitability requirements
will help us secure business in the long term.
Action-oriented
By making decisions based on experience, judgment
and available facts, we will reach our goals
even without a requirement for consensus. We
act decisively and energetically to ensure effective
delivery.
Communicative
By being transparent, honest and clear, we build
security and bring out the best in our employees.
Our communicative mission is to create an open
dialogue for mutual understanding of our reality.
Involving
By recognizing the talents and diversity of our
employees, we create participation and a strong
sense of cohesiveness within the Group. Our
enthusiasm for being leaders and role models is
obvious and provides energy for everyone.
Target-driven
By clearly linking individual goals to Group goals
and long-term strategy, we create motivation and
accountability. We ensure our goals by always
prioritizing, following up on results, acting on
deviations and celebrating successes.
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