VL1100 ERS Luminaires User's Guide - Vari-Lite

FOREWORDHow To Obtain Warranty ServiceA copy of the Vari-Lite Limited Warranty was included in the shipping package for this VARI❋LITE®product.To obtain warranty service, please contact customer service at 1-877-VARI-LITE (1-877-827-4548) or+1-214-647-7880 or via e-mail at entertainment.service@philips.com request a Return MaterialAuthorization (RMA) for warranty service. You will need to provide the model and serial number ofthe item being returned, a description of the problem or failure and the name of the registered user ororganization. If available, you should have your sales invoice to establish the date of sale as thebeginning of the warranty period.Once you obtain the RMA, pack the unit in a secure shipping container or in its original packing box.Fill out the RMA form included at the end of this manual and place in shipping container along with acopy of your invoice (if available). Write the RMA number legibly on or near the shipping addresslabel and return the unit, freight prepaid to:Vari-LiteAttention: Warranty Service (RMA#: _________________)10911 Petal StreetDallas, Texas 75238 USAAs stated in the warranty, it is required that the shipment be insured and FOB our service center.02.9664.0001 0 04 November 2009 i