Market+Leader+Intermediate+3rd+edition+SB

UNIT 2 •• TRAVELSKILLSTelephoning:makingarrangementsIII )>> CD1.12, 1.13 Jennifer North, Sales Director at Madison in New Yo rk, makestwo telephone calls to Cristina Verdi, a fashion buyer in london. listen andnote a) the purpose of each call and b) the result.[] )>> CD1.12 listen to the first call again and complete this extract.JenniferI'm calling because I'll be in london next week and . . . . ........ .......... . ........... ............ ' to see you. I want to tell you aboutour new collection.CristinaJenniferGreat. What .. ....week, I think............. " then?. . . . . . . . . . . . . • . . . . . ....... .... ' ? I'm fairly free next. ...... '? In the afternoon? Could ..Cristinalet me look now. Let ... ........ .............'. Yes, that'd beno problem at all. ..... ..... . .......... . 6 two o'clock? Is that OK?II )>> CD1.13 listen to the second call again and complete this extract.Receptionist Thank you. I'm putting you through ... Hello, I'm afraid she's engaged atthe moment. .......... . ............ ............ ' or can I put you through to hervoicemail?JenniferWould you be able to take a message for me, please? I'm in a bit ofa hurry.Receptionist Yes, certainly.Jennifer The thing is, I should be meeting Ms Verdi at 2 p.m., .......... .......... ' . My plane was delayed, and I've got to reschedule myappointments. If possible,... ..... ............ .. . ........ .. .tomorrow, ............ " in the morning. ............ . . ........ .. .. ............. ' here al the hotel, please, to confirm?Receptionist Certainly. What's the number?JenniferII's .......... '.m Role-play these two telephone situations.1 Student A, you are a company employee who has arranged to meet Student B,a cOlleague from one of your subsidiaries. Explain that you cannot keep theappointment and give a reason. Suggest an alternative day.2 Student B, you are on a business trip to Singapore and need to stay an extra day.Your hotel is full. Telephone the airline office. Ta lk to the representative, Student A,to arrange a different flight and a night at another hotel.USEFUL LANGUAGEANSWERING THEPHONEHello, CarlaRodriguez speaking.Good morning, TigerLtd.MAKING CONTACTI'd like to speakto Martin Krause,please.Could I have thesales department,please?IDENTIFYINGYOURSELFMAKING CLOSING CHANGINGARRANGEMENTS Good. So, I'll see you ARRANGEMENTSThis is / My name's Could we meet on on the 8th. I'm afraid I can't comeKarin Nordby. Monday at 11:00? Thank you. Goodbye. on Friday. I'm veryKarin Nordby How/What aboutbusy that day.Right. / OK, then.speaking. June 12th? I'm sorry, I can't makeThat's great, I'll seeIs 9:30 convenient/it on Tuesday. I've gotyou ...something on thatSTATING YOUROK?morning.PURPOSEWe've got anI'm calling about ... RESPONDINGappointment for tenThe reason I'm That's fine/OK for me. o'clock, but I'm afraidcalling is ...Sorry, I can't make itsomething's come up.then.Could we fix anotherNo problem.time?scanned for Paul Jennings19