CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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ContentsChapter 1 - Introduction2012 Responsible Business Report -XX CHAPTER 1CWT and Responsible BusinessA comprehensive approachxx About this reportxx President & CEO’s messagexxxx UN Global Compactxx CWT and Responsiblexx BusinessCreated in 2012, theCWT ResponsibleBusiness team coversall aspects of CorporateResponsibility. Theteam’s mission is first to define andcoordinate an overall corporatestrategy, and subsequently tolaunch the appropriate initiativesto implement it. The objectiveis to transition to a structured,comprehensive approach companywideand to instill corporateresponsibility at the core of ourbusiness. Achieving this goal willinvolve for example the creation ofa network of Responsible Businesscontributors and ambassadorsthroughout the company’s variousdepartments and regions, as wellas a Responsible Business steeringcommittee.To evaluate the ResponsibleBusiness challenges facing thecompany, CWT has identified thoseissues which represent the mostsignificant risks and opportunitiesfor both the company and itsstakeholders. This “materialityanalysis,“ conducted in 2012,lays the groundwork for CWT’sResponsible Business strategy.It takes into account emergingRB trends, regulatory issues,environmental and societal concernsand stakeholder expectations. Itincludes input from customers,peer reports, industry and tradeassociation studies, benchmarksand interviews with both internal andexternal stakeholders. Internationallyaccepted standards and practiceshave also been taken into account,including the ISO 26000 standard,the Global Reporting Initiative and theUN Global Compact Ten Principle.With the groundwork completed,CWT is now setting priorities forvarious RB challenges. At thesame time, a dashboard is beingestablished to manage the processwith all our internal stakeholdersand to measure progress over time.Particular attention is being paid tomeeting stakeholder expectations,which are increasingly high.In many places, CWT employeeshave already implemented solid RBpractices and undertaken noteworthyRB initiatives. We will build uponthese valuable achievements byexpanding and sharing them acrossthe company and around the world.Our objective is to instill ResponsibleBusiness behavior at the core of ourday-to-day activities and to transitionto a structured, comprehensiveapproach company-wide.Françoise Grumberg, Senior Director,Global Responsible BusinessWe at CWT are fully cognizant of our responsibilities to all ofour stakeholders, from employees and clients to partners andthe communities where we do business. As we move forward,one of our key Responsible Business goals is to continue todevelop programs and services to ensure that stakeholders’sustainability expectations are tracked and addressed.Copyright © 2013 CWT10
ContentsChapter 1 - Introduction2012 Responsible Business Report -XX CHAPTER 1Responsible Business governancexx About this reportAt CWT, Responsible Business is a business imperative. It is how we operate - with full attention to ethics,respect for our people and for the environment, while taking into account our customers’ and otherstakeholders’ expectations. Our executive team oversees Responsible Business issues, providing impetus,setting broad strategy and following progress through regular updates.xx President & CEO’s messagexxxx UN Global Compactxx CWT and Responsiblexx BusinessThe position of Headof Global ResponsibleBusiness was createdto ensure a comprehensiveapproach toResponsible Business. It reports tothe EVP Global Human Resourcesand serves as the central coordinatorfor all Responsible Business efforts.The position consists in definingstrategic direction and developingspecific programs and initiativesacross the company, in partnershipwith experts in ResponsibleBusiness areas and representativesof the corporate functions andthe three geographical Regions.A Responsible Businessgovernance, reflecting thecompany’s matrix organization,will manage ResponsibleBusiness programs and initiatives,track progress and share bestpractices.Douglas AndersonPresident & CEOHåkan EricssonPresident Americas (incl. NorthAmerica and Latin America)Jerry HoganEVP & General CounselJean-Luc DucheminEVP Global Human ResourcesGlobalResponsibleBusinessDirectorExecutive TeamKelly KuhnPresident Asia PacificPierre MiletEVP & CFODavid MoranEVP Global Marketing andEnterprise StrategyKevin O’ConnorEVP & Chief Information OfficerResponsibleBusinessAmbassadorsper RegionResponsibleBusinessAmbassadorsper CorporateFunctionBerthold TrenkelEVP Traveler& Transaction ServicesCathy VossEVP Global Program Solutionsand Meetings & EventsAndrew WallerPresident EMEA and GlobalPartners NetworkExperts ineach of theResponsibleBusinessdomainsCopyright © 2013 CWT11
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CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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