CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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ContentsChapter 3 - Ethics, Compliance, Data Protection2012 Responsible Business Report -chapter 35 measures of the CWT data protection programOur commitmentto ethical businesspracticesCode of BusinessEthics and ConductPrevention of corruptionand anti-competitivepracticesGlobal dataprotection andprivacy program1 - INFORM INDIVIDUALSData protection/privacy policyLast revised on 31 May 2012(to include a revision for the US/Swiss Safe Harbor certification),the policy is published on the CWTglobal website. The policy informstravelers about how CWT collects,processes, stores, transfers anddeletes personal data in the travelmanagement process.2 - PROTECT DATAInformation security policies &standardsCWT has information securitymeasures in place to protect datafrom unauthorized disclosure. Thesepolicies and standards are availableon the CWT intranet for InformationSecurity.3 - GIVE ACCESSData protection/privacy officers/representativesTravelers access their data in theprofiles on CWT Portrait to updatetheir data. CWT has appointedcountry representatives who mayalso be data protection/privacyofficers.4 - NOTIFY AUTHORITIESData protection/PrivacynotificationsIn certain countries, CWT notifiesdata protection authorities about thenature of the data processing thatCWT provides both to its corporateclients as well as to its own staff. Tostore the personal data of travelersin data centers in the US, the USaffiliates of the CWT group are SafeHarbor-certified.5 – AGREEMENTSThe agreements with CWT clientstypically include data protectionand privacy measures. Clients mustauthorize CWT to transfer personaldata to client’s suppliers. Prior to datatransfer to other third parties (excepttravel suppliers such as airlines,computer reservation systems[GDS], hotels), the third partiesmust sign data transfer agreementsto protect the personal data receivedand comply with applicable dataprotection and privacy laws.Copyright © 2013 CWT28
Contents2012 Responsible Business Report -XXxxChapter 4Human ResourcesCWT core valuesxxCommunication, employee dialogue and employee engagementDiversity and equal opportunityxxxxTalent acquisitionHuman capital developmentxxxxHealth and safetyWork-life balanceCopyright © 2013 CWT
Page 1 and 2: Responsible Business Report 2012
Page 3 and 4: ContentsChapter 1IntroductionAbout
Page 5 and 6: ContentsChapter 1 - Introduction201
Page 13 and 14: ContentsChapter 2 - CWT at a Glance
Page 15 and 16: ContentsChapter 2 - CWT at a Glance
Page 17 and 18: ContentsChapter 3 - Ethics, Complia
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Page 31 and 32: ContentsChapter 4 - Human Resources
Page 37 and 38: ContentsChapter 4CWT core valuesCom
Page 43 and 44: ContentsChapter 4CWT core valuesCha
Page 57 and 58: ContentsChapter 5EnvironmentCWT’s
Page 59 and 60: ContentsChapter 5 - Environment 201
Page 73 and 74: ContentsChapter 6 - Responsible Pro
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ContentsChapter 6 - Responsible Pro
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ContentsChapter 7 - Community Invol
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ContentsChapter 8 - Glossary2012 Re
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ContentsChapter 8 - Glossary2012 Re
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CWT, Global Responsible Business31,
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CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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