CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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Chapter 1IntroductionAbout this report................................................................................. 04President & CEO’s message........................................................... 05UN Global Compact ......................................................................... 06CWT and Responsible Business ....................................................10Chapter 2CWT at a GlanceCWT at a glance .................................................................................. 12Human capital development ........................................................ 43Health and safety................................................................................54Work-life balance.................................................................................56Chapter 5EnvironmentCWT’s environmental approach ................................................... 58CWT’s carbon management project ........................................... 59Reducing CWT’s greenhouse gas emissionsand managing energy consumption .......................................... 64More environmental best practices in CWT geographies .... 66Enabling customers to be more environmentally friendly .... 68CONTENTSChapter 3Ethics, Compliance, Data ProtectionOur commitment to ethical business practices ..................... 17Code of Business Ethics and Conduct ...................................... 19Prevention of corruption and anti-competitive practices .... 20Global data protection and privacy program .......................... 26Chapter 4Human ResourcesCWT core values................................................................................. 30Communication, employee dialogue and employeeengagement ....................................................................................... 32Diversity and equal opportunity ................................................... 37Talent acquisition .............................................................................. 41Chapter 6Responsible Products and ServicesBusiness continuity ......................................................................... 73CWT Travel Stress Index ................................................................ 77CWT Meeting Optimizer ................................................................ 79Chapter 7Community InvolvementOur community involvement ........................................................ 81Programs .............................................................................................. 82Chapter 8Glossary
ContentsChapter 1IntroductionAbout this reportPresident & CEO’s messageUN Global CompactCWT and Responsible Business
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CWT, Global Responsible Business31,
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CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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