CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

ContentsChapter 4 - Human Resources 2012 Responsible Business Report -Chapter 4CWT core valuesPerformance developmentCommunication,employee dialogue andemployee engagementAt CWT we aspire to become a high performance organization. We are drivingsuperior performance by aligning the way we set targets and expectations, fosteringa culture of development and feedback and assessing individual contribution toreward high performance and to address low performance.Mark Karelse, Vice President, Global Talent Management & LearningDiversity andequal opportunityTalent acquisitionHuman capitaldevelopmentHealth and safetyWork-life balancePerformance Management ProcessCWT’s PerformanceManagement Process(PMP) maps the routeto success for eachemployee. The PMPultimately increases employeeretention, promotes teamwork, andimproves employee satisfaction.The core of CWT’s PMP is qualitydialogue between the supervisorand employee. Ongoing, timelydiscussions regarding performanceand development are critical foreach employee’s success.• Set Business Goals• Review Success Factors• Set Development Goals• Continued ongoinginformal feedback• Review progress againstBusiness Goals, successFactors, and Development GoalsQuarter1Quarter3Quarter2Quarter4• Continued ongoing informal feedback• Review progress againstBusiness Goals, SuccessFactors, and DevelopmentGoals• Managers preparethe annual reviewMid-yearreviewsDuring mid-yearreviews, managersmeet with membersof their teams todiscuss progressagainst their business and individualgoals (what) and the way theyexecute those goals (how), as wellas their personal developmentareas. These reviews also providean opportunity to identify changesto objectives agreed earlier in theyear and adjust agreements asappropriate.Copyright © 2013 CWT51