CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

ContentsChapter 6 - Responsible Products and Services2012 Responsible Business Report -Chapter 6Business continuityBusiness continuityBusiness continuity: Essential for sustainabilityA sustainable business is one where critical functions continue to beperformed even under the most challenging conditions. CWT’s BusinessContinuity Plan is designed to ensure ongoing service, consistency andrecoverability in the event of a disruption and/or incident affecting any ofthe company’s wholly owned offices.CWT TravelStress IndexCWT Meeting OptimizerThe CWT BusinessContinuity Plan (BCP)aims to ensure that, inthe event of a disruption,critical functions remainavailable for customers, suppliers,regulators and other entities. TheBCP is based on a formal BusinessContinuity Policy and is managedaccording to three key performanceindicators. As part of its mission,the CWT Business ContinuityManagement team is responsiblefor tracking implementation as wellas crisis management.With 24/7 worldwide operations,the travel industry is vulnerable tonumerous risks and threats. CWTrecognizes that preparedness fora crisis is critical to the long termresilience of its business. In the eventof a crisis situation, a swift response isessential to the organization’s abilityto meet its operational objectivesand priorities. Therefore CWT hasestablished a Corporate Crisis Teamto take over global coordination inthe event of a crisis.Business Continuity is not somethingimplemented at the time of adisaster. It refers to those activitiesperformed daily to maintain service,consistency and recoverability. BusinessContinuity Planning is a methodologythat is followed by everyone in theorganization on a daily basis to ensurenormal operations.Isabelle Bousquet, Senior Director,Business Continuity and Crisis ManagementCopyright © 2013 CWT73