CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

ContentsChapter 3 - Ethics, Compliance, Data Protection2012 Responsible Business Report -chapter 3Education & trainingInternal communicationsOur commitmentto ethical businesspracticesCode of BusinessEthics and ConductPrevention of corruptionand anti-competitivepracticesOur compliance training program is designed both toeducate employees about their personal and professionalresponsibilities under the Code of Business Ethics andConduct and to instill an ethical culture and a commitmentto the highest levels of business conduct. The training programprovides general background covering major compliance and ethics areas to allemployees and specialized training to target audiences based on job function.CWT has heightened its focus on middle management through enhancedcommunications and targeted training designed to enable supervisors to bemore effective compliance role models and ethical leaders.New senior managers within the company are assigned the CWT SeniorLeadership Integrity Webinar. The on-line training session focuses on suchkey areas as financial integrity, legal integrity, ethical decision-making andreporting expectations. In addition to legal and financial aspects, the sessionunderlines how ethical behavior cultivates teamwork and productivity andpromotes a positive image to employees, suppliers and shareholders.Beginning in 2013, the Global Leadership Conference will incorporate keycompliance and ethics messaging for senior leaders within the company. Theselive, interactive sessions will complement the existing on-line training, in-persontraining, and regular communications about compliance and ethics.All employees will be taking the Code of Business Ethics and Conduct trainingto support training received to date.Many of CWT’s most-important compliance messages toemployees – including compliance alerts, messages andarticles – are posted and available on the company’sintranet. A robust communication campaign will furtherreinforce the visibility of the entire Ethics and Complianceprogram and help develop employee awareness. Periodic postings on thecompany’s Yammer social network also strengthen employee engagementin an ongoing internal compliance and ethics dialogue.Global data protectionand privacy programCopyright © 2013 CWT25