CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

ContentsChapter 4 - Human Resources 2012 Responsible Business Report -Chapter 4Employee recognitionCWT core valuesCommunication,employee dialogue andemployee engagementDiversity andequal opportunityTalent acquisitionHuman capitaldevelopmentHealth and safetyWork-life balanceCWT knows thatits people are itscompetitive advantage- they are at the coreof everything that wedo. And recognizing our employees’commitment and effort to contributein making CWT successful is takenvery seriously by the company.Various specific programs have beenimplemented at local and corporatelevels across CWT’s operations. Tohighlight a few examples, below aresome initiatives from regional andcountry level, as well as functionaland management level:North America: bravo!Employees in North America canshow their appreciation of theircolleagues for a job well done orfor help extended through thebravo! Program. All employees areencouraged to submit their bravo!recognition of a colleague online. Thebest bravo! entry for the month maythen be featured in the dedicatedbravo! section on the intranet.Winners are selected according totheir achievements in supporting keyCWT values, including customer care,commitment to excellence, culturaldiversity, reliability, entrepreneurialspirit and integrity.APAC: GEM AwardsThe GEM Awards (Goingthe Extra Mile), which spans theentire Asia-Pacific region, recognizestruly outstanding performance andbehavior that are aligned with CWT’sglobal core values. While employeescan recognize their colleagues fordemonstrating core values on an adhoc basis, more formal individual/team awards are presented on aquarterly and yearly basis.Theseawards recognize outstandingbehaviors of individuals or teamsin four categories: Voice of theCustomer, People and Culture,Quality and Productivity, andInnovation. Winners are decided bythe CWT Leadership Team in eachcountry. All the yearly award winnerswithin each country are also eligiblefor an overall Regional Award percategory and/or a “President’sAward” as nominated by thepresident of the region.UK & Ireland: CWT HeroesCWT UK & Ireland initiated in 2012its CWT Heroes award to recognizeemployees and/or teams “for goingabove and beyond in their role(s).“Due to the success of the initiative,it will be relaunched in 2013.Employees are called out tonominate a colleague and/or teamwho they think best exemplify theawards criteria. A shortlist fromthe nominations will be derivedquarterly. At the end of the year, 12winners will be declared.Denmark: General Managerfor a DayThe initiative was launched to giveemployees an opportunity to stretchthemselves by filling in the challengingrole of Denmark’s Managing Directorfor a day. Employees who feel up to thechallenge are encouraged to submittheir application.Those selectedengage in such activities as chairingan executive meeting, participating inother internal and external meetings,cooperating with colleagues fromother CWT companies and other taskson an ad hoc basis.Copyright © 2013 CWT52