CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

ContentsChapter 6 - Responsible Products and Services2012 Responsible Business Report -Chapter 6Business continuityCWT TravelStress IndexCWT Meeting OptimizerCWT Travel Stress IndexCWT’s innovative Travel Stress Index helps clients improvetraveler well being and increase corporate productivityCompanies are responsiblefor the well being of theiremployees and CWT islooking to help clientsaddress the stress thatcan be associated with regularbusiness travel. As part of CWT’scontinued focus on business travelers,CWT Solutions Group, togetherwith the Global Product Innovationteam, launched the CWT TravelStress Index in Q2 2013. The CWTTravel Stress Index seeks to quantifythe cost to the organization of thestress that employees can incur fromtraveling, and use that informationto help buyers make better travelpolicy decisions. Without thisinformation, many organizationsfocus on small savings gained ona short-term basis when they canactually achieve significant ones througha longer-term approach.As of the publication of this report,CWT Solutions Group has releasedtwo whitepapers: Stress Triggers forBusiness Travelers (October 2012) andThe Hidden Costs of Business Travel(April 2013). In the first study, basedon the responses of 6,000 businesstravelers, CWT found three maincategories of stress: lost time, surprisesand routine-breakers.In the second study, leveragingnine data sources (including 15.3 millionair transactions), CWT developed analgorithm to quantifiably measure travelstress and its corresponding impact onan organization. The results show thatthe actual lost time (caused by travelrelatedstress) is on average 6.9 hoursper trip. The largest contributions to thislost time arise from flying economyclass on medium and long-haul flights(2.1 hours) and getting to the airport/train station (1.1 hours). The financialequivalent of this 6.9 hours is US$ 662.This type of examination enablesorganizations to understand that beyondthe purely transactional aspect of thetrip, they should recognize businesstravel as a strategic means to grow andcompete effectively in the marketplace.More importantly, business travel has animpact on a company’s most importantasset: its employees. For these reasons,other areas of the organization, such asHuman Resources and ResponsibleBusiness, may be involved in makingtravel policy decisions. The CWT TravelStress Index, as a decision-making tool,will help our clients assess and adjusttheir travel policies, and move from“travel policy” to “traveler policy.”To learn more,visit the CWT SolutionsGroup website atwww.cwt-solutionsgroup.comWith the Travel Stress Index, CWT offersa different way to look at duty of care,introducing the dimension of people todecisions on travel programs and policywhich today are organized accordingto spend, safety and security and CO 2emissions.Vincent Lebunetel, Senior Director,CWT Solutions Group, Europe, Middle East & AfricaCopyright © 2013 CWT77