CWT Responsible Business Report 2012 - Carlson Wagonlit Travel

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ContentsChapter 4CWT core valuesChapter 4 - Human Resources 2012 Responsible Business Report -As a provider of services, CWT recognizes that the quality of the services it delivers to customersdepends on the will and ability of its people to satisfy customer needs and expectations. Because thesustainability of the company’s success depends so heavily upon its people, CWT Human Resourcesstrategies and programs represent the foundation for the company’s approach to Responsible Business.Communication,employee dialogue andemployee engagementDiversity andequal opportunityTalent acquisitionHuman capitaldevelopmentHealth and safetyWork-life balanceCWT core valuesCore values guiding CWTCWT has about 20,000 employees in more than 150 countries,but we all have one thing in common: the core values whichare at the heart of everything we do. The core values, along withour Code of Business Ethics and Conduct, guide how we work,the choices we make, the relationships we nurture and theresponsibilities we carry out every day.Customer CarePutting the needs of clients first andstriving to continuously provide anoutstanding level of service.Commitment to ExcellenceContinuously seeking higher levelsof performance.Cultural DiversityFostering respect and a teamspirit in the workplace, embracingand leveraging the multiculturalessence of the company, andproviding equal opportunities totalented individuals.ReliabilityBeing a dependable and trustworthybusiness partner, committed tooffering industry-leading productsand services.Entrepreneurial SpiritApproaching new challenges withcreativity, resourcefulness and agility,reacting quickly and effectively toprovide innovative solutions.IntegrityBuilding productive, longstandingrelationships by being truthful andpromoting open communication.Values dayBecause CWT has a strong set of values, the company constantlyendeavors to enhance the ways in which all employeesunderstand and integrate them into their daily work. Paramountamong these efforts is CWT’s annual Values Day, which createsan occasion to increase awareness of the CWT core valuesamong employees, understand what employees think about these values,and stimulate a dialogue on how well we are living them.In 2012, Values Day was designed as “an inspiring conversation,“ providingan opportunity for employees to share experiences and viewpoints and toacknowledge those people who bring the core values to life each day at CWT.The goal was to focus in particular on helping colleagues connect to the corevalues on a personal level and recognizing individuals who exemplify them.The wide variety of events organized at 350 CWT sites around the world wastied together under the Making Your Connection theme.Copyright © 2013 CWT30
ContentsChapter 4 - Human Resources 2012 Responsible Business Report -Chapter 4CWT core valuesCommunication,employee dialogue andemployee engagementDiversity andequal opportunityTalent acquisitionHuman capitaldevelopmentHealth and safetyWork-life balanceLiving our valuesAs part of thisyear’s Values Daycelebration, morethan four dozensubmissions weremade to “Living Our Values,” acontest to highlight knowledge ofthe core values and outstandingexamples of how CWT employeesembody them in their daily businesslives. As part of the contest,employees were invited to submitphotos or videos, poems or stories,or produce art or use their owncreative idea to demonstrate whatthe values mean to them or howthey or their team are living them.“Living Our Values” was part ofa Yammer Values Day campaignthat included creation of a CWTValues Yammer group and a liveglobal chat session (Yammer isour internal social media platform).Some 300 Yammer messageswere exchanged among groupmembers in conjunction with ValuesDay in 2012. Following the events,a survey was sent to capture mainlearnings from the site meetings.The success of Values Day 2012confirmed the widespread interestin CWT’s core values demonstratedby employees worldwide duringthe previous year’s events. The vastmajority of CWT’s 20,000 globalemployees participated in ValuesDay 2012 events. Integrity was citedas the company’s principal value, atthe heart of everything we do andsetting the framework for the othervalues.Bringing the UN Global Compact to lifeTo highlight the importance of CWT’s recent signing of the UnitedNations Global Compact initiative, managers explained howthe Global Compact’s Ten Principles relate to the company’score values during Values Day 2012. They underlined that theUN Global Compact and its Ten Principles not only support ourResponsible Business strategy, but also complement the CWTcore values that guide our conduct every day.See page 7 of this report dedicated to the UN Global Compact.Copyright © 2013 CWT31
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