ContentsChapter 4 - Human Resources <strong>2012</strong> <strong>Responsible</strong> <strong>Business</strong> <strong>Report</strong> -Chapter 4<strong>CWT</strong> core valuesCommunication,employee dialogue andemployee engagementDiversity andequal opportunityTalent acquisitionExamples of initiativesTo connect, <strong>CWT</strong>’s workforce must mirror its customers. <strong>CWT</strong> recognizes the right of everyone to work inan environment where individual dignity is respected, and will not condone any form of discriminationor harassment. It is <strong>CWT</strong> policy to take disciplinary action against the offending party. Everyone in <strong>CWT</strong>is responsible for putting the diversity policy into practice and everyone is required to act responsibly toensure a pleasant and inclusive working environment free of discrimination or harassment.Asia-PacificThe company’s diversity policy is available to all employees in Asia-Pacific throughthe <strong>CWT</strong> intranet. The policy’s key message is strongly underlined: “<strong>CWT</strong>’s strengthis the diversity of our people. Each employee is recognized as an important memberof our worldwide team. We respect the rights and dignity of all employees.” This isalso the region where 33% of the senior leadership team is female.In addition, Asia-Pacific started its own Diversity and Inclusion Council in August<strong>2012</strong> with 20 members representing all countries across the region. Three areaswere identified as key areas for the Council to address, namely: CommunityService, Education, and Diversity & Inclusion. Some of the activities scheduled in2013 at country level include:LaborHuman RightsEurope, Middle East, AfricaFor example, the <strong>CWT</strong> Equal Opportunities policies in the UK and Ireland,available on the intranet, support the <strong>CWT</strong> core value of Cultural Diversity.As stated in the policy: “procedures for recruitment, selection, trainingand development and promotion are designed to ensure that no personreceives less favorable treatment on the grounds of age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex (gender) and sexual orientation.”Human capitaldevelopmentHealth and safetyWork-life balance“Cultural Ambassador” featuring ateam member to share their cultureand background.Partnering with clients to speak toemployees about diversity.“Best I Can” event where teammembers share their skills onphotography, tour writing, and music.Organizing forums and supportgroups for first-time and/or singleparents.“54 minorities”, to introduceminority nationalities within <strong>CWT</strong>China, including traditional dress,typical food, customs and habits.The Australia / New Zealandoffice is organizing “Diversity &Inclusion Day” on May 21st tocoincide with the “World Day forCultural Diversity for Dialogue andDevelopment”. This will includefoods from different countries aswell as team members wearingtheir national dress.At <strong>CWT</strong>, employees are recruited,selected, developed and advanced basedon merit irrespective of race, color,religion, gender, age, national origin,sexual orientation, identity, maritalstatus or disability. It is important forus to have employees that reflect thedifferent cultures and clients we serve tocreate that point of difference in the marketplace.Kai Chan, APAC Diversity & Inclusion Council Executive Sponsor;General Manager, Southeast AsiaCopyright © 2013 <strong>CWT</strong>38
ContentsChapter 4 - Human Resources <strong>2012</strong> <strong>Responsible</strong> <strong>Business</strong> <strong>Report</strong> -Chapter 4<strong>CWT</strong> core valuesCommunication,employee dialogue andemployee engagementDiversity andequal opportunityThe AmericasIn the U.S. <strong>CWT</strong> established itsDiversity and Inclusion (D&I)Council in 2007 to ensure diversityand inclusion as a foundationalpart of <strong>CWT</strong>’s culture. To show itscommitment to this program, theD&I Council formalized its goal intothe following Vision and Missionstatements:Vision - Enable <strong>CWT</strong> to be aglobal leader in the travel industryby leveraging diversity as a meansof maximizing business potential forour employees and businesspartnersWith more than 20 volunteersrepresenting many levelsand functions throughout theorganization, the Council isorganized into several sub-teamsfocused on specific priorities andinitiatives. Examples of theseinclude:• L.U.N.A (Latinos Unidos NetworkAssociation)• G.E.T (Generational ExcellenceTeam)• GLBT (Gay, Lesbian, Bisexual andTransgender)Supplier diversity<strong>CWT</strong> recognizes the importance of establishing a more formalsupplier diversity program as a critical component for assistingour clients with the fulfillment of their diversity goals, and as animportant way we can impact the success of diversity outsideour own walls. To accomplish this, the Diversity and InclusionCouncil is partnering with <strong>CWT</strong>’s procurement department todrive progress on this front.Talent acquisitionHuman capitaldevelopmentHealth and safetyWork-life balanceMission - Increase visibility andawareness of our diversity strategywithin <strong>CWT</strong> to our employees,clients, and vendors through ourcommunication, programs, andactionsSmart companies understand that a focus on diversity and inclusionproduces tangible business results, whether it relates to attractingand retaining top talent or bringing different perspectives to businesschallenges. We want our employees to feel comfortable that theywork in a multi-cultural environment and their skills and talentscan be joined together to make our company a better place to work,ultimately making everyone more effective in this fast-paced companyand industry. That’s why I’m proud to lead the team of individuals at<strong>CWT</strong> focused on making diversity and inclusion more central to everything we do as anorganization. Their efforts have a direct impact on <strong>CWT</strong>’s overall success.Sara Lissick, Diversity and Inclusion Executive Sponsor & Chief Financial Officer, <strong>CWT</strong> AmericasCopyright © 2013 <strong>CWT</strong>39