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September 2010 General Manager – Black Belt ... - GoodLife Fitness

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<strong>September</strong> <strong>2010</strong>4 th Degree GM <strong>Black</strong> <strong>Belt</strong> - OverviewSales PerformanceMake it Happen Before LunchCrucial Conversations – developing your skillsand align with <strong>GoodLife</strong> CORE ValuesMember RetentionFRESH Eyes activitiesTour a club other than your ownAdopt a member headsetExamine the club for new ideas for your ownclubAssociate EngagementReward and Recognition – Read the bookManaging with CarrotsSolution Focused Coaching: Review from<strong>General</strong> <strong>Manager</strong> Boot Camp (or attendance toseminar in Boot Camp)Culture and CORE ValuesStory Telling<strong>Fitness</strong> ChallengeLiving the <strong>GoodLife</strong> CORE ValuesRead the bookCreate job aids to coach associatesDevelop/advance your communication skills to have the rightkind of conversation at the right time while staying ‘true’ to<strong>GoodLife</strong> CORE ValuesComplete the FRESH Eyes review and action planComplete the Reward and Recognition activities and engagein a coaching discussion with your Division <strong>Manager</strong>Create and/or send Reward and Recognition cardsAttendance to Solutions Focused Coaching conference callwith the <strong>Black</strong> <strong>Belt</strong> SpecialistWrite your <strong>GoodLife</strong> story and tell your story at your next<strong>General</strong> <strong>Manager</strong> meetingDesign and complete a 30 day fitness challenge for you andyour associatesExplore in depth the final <strong>GoodLife</strong> CORE value (as in <strong>Black</strong><strong>Belt</strong> 1 st and 2 nd degrees)5 th Degree GM <strong>Black</strong> <strong>Belt</strong> - OverviewSales PerformanceRedux: Discover your Sales Strengths – discover the salesstrengths of 2 of your Membership ConsultantsTribal Knowledge – capture the tribal knowledge of yourassociatesMember RetentionDevelop the emotional competence of Associates5 minute exceptional Member Experience challengeDesign and implement a WOW! Member “engagement”projectAssociate EngagementChoose 2 Membership Consultants and coach them throughthe Power of Full Engagement processCulture and CORE ValuesReview Lean Thinking information providedReview Teachable Point of viewDevelop a lesson plan for the trainingImplement the trainingDesign and implement tribal knowledge gameplanCapture key “success” wisdomEmotional competence game planParticipation of all associates in the challenge –making the difference!Successful implementation of the WOW! projectPower of Full Engagement plans fullyimplemented for the 2 chosen associatesAdopt a lean mindset and identify non valueadded ‘objects’Develop Teachable Point of View

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