September 2010 General Manager – Black Belt ... - GoodLife Fitness

September 20104 th Degree – Home OfficeLearning Assignment 1Tribal Knowledge• Capture the Key unwritten information• Share your 5 Wisdoms with your SupervisorLearning Assignment 2Emotional Competence• Read: Emotional Value – Creating Strong Bonds with Your Customers by Janelle Barlow and Dianna Maul• Develop your Game Plan for your own Emotional Competence improvement• Run 2 ice breaker games with your departmentLearning Assignment 3Member Retention Challenge• Brainstorm 15-20 acts of random exceptional courtesy• Review with supervisor and rehearse the GoodLife meet and greet and scripts• Perform your 5 random acts of Exceptional Courtesy in a club• Give your live report to your departmentLearning Assignment 4Getting Things Done• Read the book: Getting Things Done by David Allen• Take notes from the book• Take the 30 day Challenge• Complete the ‘report’ out and discuss with your supervisorLearning Assignment 5WOW! Project• Partner with someone you don’t know in another department• Experience the Group EXercise programs together