September 2010 General Manager â Black Belt ... - GoodLife Fitness

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September 20106 th Degree GM Black Belt - OverviewSales PerformanceRead of listen to Knock Your Socks off Selling by Jeffery Gitomerand Ron ZemkeWatch the Power point presentation for Selling 101: WhatEvery Successful Sales Professional Needs to Know (adaptedfrom Zig Ziglar book)Member RetentionRead of listen to Raving Fans: A Revolutionary Approach toCustomer Service by Ken Blanchard and Sheldon BowlesAssociate EngagementRead the article provided for Associate retentionGather past statistics on associate retention (from CARE orPayroll department)Culture and CORE ValuesService Section of the General Manager manualYour Regional Trainer (contact directly or through Training andDevelopment Department)Read or listen to Living the GoodLife by David Patchell-Evans(again!)FISH Video (available through your Regional Trainer)Visual Office – Lean and Mean ThinkingComplete the great ideas summary andimplementation plan for Knock Your Socks offSellingWrite your Personal Management philosophyHost a member appreciation event to whichyour Division Manager attendsPersonally meet and greet 25 members anduse your member log for a minimum of 3monthsComplete the retention planning spreadsheetCreate your poster for Talent retentionCreate your CORE Values task forceReport on success of implementation plan andoutcomes at General Manager meetingCreate your visual office through lean andmean thinking – reduce wasters
September 20107 th Degree GM Black Belt - OverviewSales PerformanceCorporate PresentationCorporate Development Binder (white): Available through CorporateDevelopmentMember RetentionWatch Video: Dead Poets SocietyVisit the Website: www.datacenter.org/research/creatingsurveys/intro.htmAssociate EngagementReference book: The Carrot Principle by Adrian GostickReference article: Top 10 Ways to Show Appreciation by Susan Heathfield(available on Public folders in the same posting as this black belt level)Culture and CORE ValuesReference Books: When Fish Fly by John Yokoyama; Joy at Work by DennisW. Bakke; 301 Ways to Have Fun at Work by David HemsathFISH Video (borrow from Regional Trainer, Training and Development Deptor DM.)Reference Book: Radical Careering by Sally HogsheadArticle: Succession Planning by Richard Fenton (copy provided on PublicFolders in same posting as this black belt level)Meet with you Key AccountRepresentative (KAR) to learnhow give successful corporatepresentations.Prepare and give a corporatepresentation to a business in yourisochrome.Complete an evaluation of themovieCreate your own member surveyVideo Tape your memorablemember experiences to presentat a GM meeting.Journal 25 moments you catchyour associates doing somethingrightCreate your Recognition andReward Bulletin boardSet a TEAM fun planning meetingComplete the 4 Step planningworksheetVideo tape moments and reviewwith DMChoose 4 associates to completethe Career Path “tickets”Complete the succession planningworksheet and review with DM
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September 2010 General Manager â Black Belt ... - GoodLife Fitness