September 2010 General Manager – Black Belt ... - GoodLife Fitness

September 2010Customer Service Representative Black Belt Program – Overview1 s t D e g r e e B l a c k B e l t - C S RS a l e s P e r f o r m a n c eComplete Base Camp Preparation section of the New Associate TrainingWorkbook (NATW)Review the Associate Handbook/Yellow BinderAttend Base Camp – as required for the CSR roleComplete the Follow Up Success section of the NATWM e m b e r R e t e n t i o nWatch the FISH video – shown at Base CampChoose 1 of the 4 key lessons from the FISH video to test in your dailymember conversationsKeep a log of your observations and lessons learnedWrite the letter that you would most like to receive from a member based onyour practice of the FISH principleA s s o c i a t e E n g a g e m e n tComplete your DISC profile – part of your ‘blue’ personnel fileBased on the DISC results, write 3 work situations where your DISC profilestrengths are at playDescribe at least 1 scenario at work or type of associate that you arechallenged in establishing a great relationship with based on your DISCprofile. Describe what you would need to do differently in this situation orwith this personC u l t u r e a n d C O R E V a l u e sRead Happiness is a Choice by Barry Kaufman – complete the book report thatis part of the Follow Up Success section of the NATW.Reflection on the GoodLife CORE Values and game plan for SuccessAchieve your monthly revenue/salesgoalsWrite a report about your Base Campexperience and submit to Training andDevelopment DepartmentSubmit your log of what you learnedSubmit your magic momentReport your DISC profileSubmit answers to the 2 scenarios – 3success stories and 1 challenge storyComplete the book report forHappiness is a Choice in the NATW aspart of the Follow Up Success section.Complete the reflection questionsabout the GoodLife CORE Values