September 2010 General Manager – Black Belt ... - GoodLife Fitness

September 20102 n d D e g r e e B l a c k B e l t - C S RS a l e s P e r f o r m a n c eLearning Journal QuestionsDocument 5 outstanding sales experiences and whatmade them outstanding examples of your uniqueability to sell.M e m b e r R e t e n t i o nRead the Book: Ziggerman’s Guide to GivingGreat Service by Ari WeinzweigComplete the question and answer activities togain insight into your service abilitiesA s s o c i a t e E n g a g e m e n tRead the Article : 5 Tips for Better Work LifeBalance (find this on Share Point, ask yourSupervisor to print off article)Read the Article: PUTTING THE PIECES TOGETHER(find this on Share Point, ask your Supervisor toprint off article)When you have read the two articles develop yourown Work/Life Balance Plan. Make sure itincludes a Personal Fitness Commitment!C u l t u r e a n d C O R E V a l u e sChoose another Customer Service Representativeto work with, and do this as a joint project. It isalways helpful to compare ideas and build on eachothers experiences and perceptions.In your LEARNING JOURNALS, each of youdescribes 10 WORKPLACE ETHICAL DILEMMAS.These should be described in about 50 wordsTogether, analyze each of these 20 dilemmas, inabout 250 words each.100% of Monthly revenue goalsSubmit 5 outstanding sales experiences and what made themoutstanding examples of your unique ability to sell.Supervisor will complete a “spot audit” with a randomselection of new members to confirm the quality of theservice relationship and experience created membersinterested in Tanning and Tanning products.Submit the results (and your thoughts) of these GreatService Guidelines exercises in your LEARNING JOURNAL,Report to your Supervisor on the implementation of your“work/life” balance plan in terms of how you’re renewingenergy on the job and off the job. Make sure you includeyour personal commitment to fitness.Record your answers in your learning journalAsk your Supervisor for her/his responses to your analysis.Ask your Supervisor what she/he thinks is best about youranalysis, and the analysis might be expanded. Revise yournotes in your LEARNING JOURNAL to reflect these ideas.