September 2010 General Manager â Black Belt ... - GoodLife Fitness

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Home Office Black Belt ProgramSeptember 20101 st Degree – Home OfficeLearning Assignment 1Attend Home Office Base Camp (or any other Base Camp Day 1)• Whether you are a NEW or EXISTING Home Office associate there is a BASE CAMP designed for you.• Register through your supervisor/Training and Development Department for Base Camp and attend this learningadventure.Learning Assignment 2Read the book GOOD TO GREAT by Jim Collins• Answer the book report questionsLearning Assignment 3WORLD CLASS Meet and Greet• Learn to master the Meet and Greet as created and perfected under David Patchell-Evans’ leadership.Learning Assignment 4The SERVICE VISION• Complete the Service Vision ‘tickets’ and report at your next Department Meeting or meeting with yourSupervisor.Learning Assignment 5The GoodLife CORE Values• Focus and reflect on 2 of GoodLife’s CORE Values• Complete the worksheets providedLearning Assignment 6Health and Safety• Read and complete the Home Office Health and Safety Training manual• Achieve 80% on the Test your Knowledge quizLearning Assignment 7Super Success• Attend this 1 day seminar with David Patchell-Evans
September 20102 nd Degree –Home OfficeLearning Assignment 1GoodLife CORE Values• Explore 2 GoodLife CORE Values• Complete the worksheets providedLearning Assignment 2Work Smarter Challenge• Take the Work Smarter Challenge• Complete the worksheets providedLearning Assignment 3Customer Mania!• Read the book Customer Mania! By Ken Blanchard• Complete the book reportLearning Assignment 4Let’s go FISHING!• Create your own FRESH FISH ideasLearning Assignment 5Associate Engagement• Complete an up to date GoodLife Hockey card; Most Critical Summary Sheet; and, Goal Setting action plan• Meet with your supervisor for coffee/juice/lunch• Complete the activity worksheets
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September 2010 General Manager â Black Belt ... - GoodLife Fitness