September 2010 General Manager – Black Belt ... - GoodLife Fitness

September 20103 rd Degree – Membership ConsultantSales and Service PerformancePriority Setting: Watch the movie Saving Private Ryan. Complete the tables, questions, and reflection worksheets anddiscuss with your General Manager.Member RetentionInterpersonal Savvy: Read the 4 articles (online links provided). Create 6 of your own ideas to implement using yourGeneral Manager as a sounding wall to your ideas.Associate EngagementPeer Relations: Complete the personality questionnaire (link provided), reflect on your personality type and what thatmeans, and discuss with your General Manager the ideas you have.Culture and CORE ValuesCORE Values: Choose 2 more CORE Values as in Black Belt 1 st degree and complete the worksheet activities.Watch the movie Apollo 13 and discuss opening with your MC sales team the values that drive a successful team.4 th Degree – Membership ConsultantSales and Service PerformanceProcess Mapping: Read the book: The Basics of Process Mapping by Robert Damelio. Coordinate a peer triangle, processmap 3 roles for GoodLife, present to your General Manager, and provide a written report.Member RetentionCustomer Focus: Read the book: Stop Telling Start Selling – how to use customer focused dialogue to close sales. Createand deliver your presentation at a mid-month summit meeting.Associate EngagementRole Reversal: learn about the General manager role in any way you choose. Report on your observations and completethe worksheets provided. With your peer triangle (from the Sales and Service performance section) each chooses a rolewithin GoodLife you know nothing about and repeat the exercise. Present to each other on the role you investigated.Culture and CORE ValuesCORE Values: Choose 2 CORE values to reflect and write about.Newspaper Article: Write a newspaper article about 1 of the CORE values you chose.