STRATEGIC PLAN - ASPE - U.S. Department of Health and Human ...

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Appendix d: information technologyown methods of managing computer technology, thebasic infrastructure for a unified Departmentwidecomputer system was overlooked. To unify thesedisparate systems, reduce duplication of effort, andstabilize the technical environment, the Departmenthas initiated several strategies for improving thetechnological infrastructure.IT Consolidation. This strategy employs the sharing andreuse of common, standards-based materials andprograms that support the business of computertechnology. An example of this strategy is using the samephysical systems (networks, servers, and help desks).Software Standardization. A preliminary inventoryof software packages used across the Departmentrevealed that more than 12,000 unique types ofsoftware had been loaded on computers. A majorinitiative is underway to streamline the amount andtype of software loaded on employee machines. Thestandardization process ensures that security is notcompromised and that all software is up to date.Health Information TechnologyThe Department is committed to the principles,objectives, and strategies of the Office of the NationalCoordinator for Health Information Technology(ONC), in the Office of the Secretary. This majorinitiative is being supported by the Office of the ChiefInformation Officer, and is discussed in depth in Inthe Spotlight: Advancing the Development and Use ofHealth Information Technology. The Office of the ChiefInformation Officer will coordinate consultation forONC in the areas of standards, best practices, reviews,and support.HHS Data CouncilThe HHS Data Council advises the Secretary ondata policy and serves as a forum for coordinationand consideration of those issues. The Councilalso coordinates the Department’s data collectionand analysis activities and ensures effective longrangeplanning for surveys and other investmentsin major data collection. The Council also serves asthe Department’s focal point for data standards andnational health information issues.Confidentiality and Data Access CommitteeThis group provides a forum for staff members of Federalstatistical agencies who work on confidentiality anddata access topics.Web ServicesCitizens, employees, and stakeholders now use theInternet for most of their information needs. The Internethas become the standard for conducting businesstransactions, finding key information, and engagingin knowledge sharing with others of like interests. TheDepartment recognizes the need to have the most upto-datestrategies involving the Internet, from structureto design, and from functionality to accessibility. Severalinitiatives are underway to ensure that the rich repositoryof information and knowledge within HHS is easilyaccessible and effectively displayed, and that the formatof Web pages is usable to the average visitor.Governance. The HHS Department Web site exists toempower citizens, its business and service partners,and its employees by providing information, workprocesses, services, and opportunities to be involved intheir government effectively, efficiently, and in a timelymanner. Therefore, they can improve their lives, solvetheir problems, and accomplish their objectives. To thatend, the Department is developing Web governanceprinciples, strategies, and recommendations so thatHHS’s Web presence will be more consistent andcoherent across divisions. HHS Web governanceprinciples will maximize the creative use of people,policy, and processes to manage short- and long-rangegoals, mitigate ambiguity, and resolve conflicting cross-Department needs and priorities. They will providea framework for establishing clear Web managementresponsibilities, identifying and allocating necessaryresources, promoting Departmentwide standards forbest practices, and providing recognition and support forthe Department’s Web community.Usability. On the basis of sound research, theDepartment has developed a cutting-edge guide toWeb design and usability. Produced by HHS and theGeneral Services Administration, this guide is aninvaluable tool for Web developers, Web designers,170 HHS Strategic Plan FY 2007-2012
Appendix d: information technologyand Web site managers. The guide was created todeliver better and more usable health and humanservice sites for the Department. HHS is mandated toprovide clear information in an efficient and effectivemanner to patients, health professionals, researchers,and the public. Translating the latest Web designresearch into a practical, easy-to-use format isessential to the effective design of the numerousDepartment Web sites. In addition, the Departmenthas set standards and criteria for all Web sites to be infull compliance with Section 508 of the RehabilitationAct of 1973 (29 USC 794d), as amended, whichrequires the Internet to be accessible to individualswith disabilities.Innovations and Future TrendsE-GovernmentE-Government is the President’s goal of utilizingtechnology to improve how the Federal Governmentserves citizens, businesses, and agencies alike. Federalemployees are serving citizens, businesses, and localcommunities via E-Government. E-Governmentuses improved Internet-based technology to make iteasy for citizens and businesses to interact with theGovernment, save taxpayer dollars, and streamlinecitizen-to-government communications. E-Governmentuses technology to its fullest to provide services andinformation that are centered on citizen groups.The Department will continue its investment inE-Government initiatives by using standards-basedWeb services. This means that reliable and consistentmethodologies will be used to create and supportWeb and Internet services. The Department usesInternet Web sites, an Intranet Web site, and aninternal HHS Web portal. These sites have providedtimely and important communications to stakeholdersand the public.In the coming months, HHS will launch a softwareprogram, known as Content Management Solution,which will reduce the time and effort to modify Webpages and update information. This software willmake Internet maintenance more streamlined andconvenient for contributors.Integrated PlanningHHS is adopting a strategy, the Capital Planning andInvestment Control (CPIC) program, in which investmentsin technology will be based on strategic goals andobjectives. For each strategy, the questions will be posed:“How will technology support this? How much is needed,how will it be measured, how will it perform?”In this model, the investments in technology aretreated as a portfolio, with information available onmeasurement, results, and return on investment. Thisapproach will allow senior managers to access upto-dateinformation on program performance from atop-to-bottom view of the Department. Informationtechnology portfolio management is implementedwithin the context of the HHS information technologyCPIC program, which is strongly integrated with theHHS Enterprise Architecture program to ensure thatthe information technology investments proposed forportfolio inclusion are effectively aligned in support ofthe HHS strategic goals and objectives.In addition, the model includes a framework for acentralized information management system. Thiswill mean that the multiple requests for informationthat HHS receives can be handled centrally withoutduplication or redundancy. The model also promotessharing and reusing data across HHS once they arecollected in the centralized database.The CPIC program will fulfill several general requirements.Strategic planning and performance management will beintegrated with other information technology processes.The CPIC program will be able to permeate the entireDepartment, and accommodate new data and legislativerequirements as they arise. Data reusability will solvethe problem of repeated requests for information that isindividually managed in a time- consuming process. TheCPIC program will support the right information collectedat the right time so that it can be formatted and presentedto meet demands.Information technology is sometimes seen as an enablerof the mission and strategic plan, rather than a directcontributor. The CPIC program realizes the need togive insight to how information technology is leadingHHS Strategic Plan FY 2007-2012171
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