STRATEGIC PLAN - ASPE - U.S. Department of Health and Human ...

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Appendix d: information technologybusiness and mission outcomes, through objectivesand measures. This insight can help foster a culture ofaccountability and increase management’s effectiveness.Knowledge ManagementHHS is a knowledge-intensive organization and facessignificant opportunities and challenges in generatingvalue from its intellectual and knowledge-based assets.Knowledge Management is a way of doing business thatcapitalizes on the knowledge of an organization and itsindividual employees.Knowledge Management provides the processesand structures to create, capture, analyze, and act oninformation. It highlights both the conduits to knowledge,as well as the bottlenecks. The emphasis in KnowledgeManagement is on human know-how and how to enable itto bring maximum return for an organization.Information technology is critical to facilitate knowledgesharing and can be seen as the vehicle for effectiveKnowledge Management. Getting the right knowledgeto the right person for the right task at the right time isthe goal. Whether to improve organizational efficiency,or embrace innovation, Knowledge Management effortsand initiatives add great value to an organization.Knowledge Management:• Facilitates better, more informed decisions;• Contributes to the intellectual capital of anorganization;• Encourages the free flow of ideas that leads toinsight and innovation;• Eliminates redundant processes, streamlinesoperations, and enhances employee retentionrates;• Improves customer service and efficiency; and• Can lead to greater productivity.HHS is charged with communicating information tocitizens, customers, employees, and Federal, State, andlocal governments. The management and sharing ofknowledge within HHS is of paramount importanceto its stakeholders. The collaborative nature ofactivities depends on advancing the understandingof this innovative business model. HHS is committedto implementing this innovative business processthroughout the Department.172 HHS Strategic Plan FY 2007-2012
Appendix d: information technologyHHS Strategic Plan FY 2007-2012173
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U.S. DEPARTMENT OF HEALTH & HUMAN S
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“I appreciate the hard work and d
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“The economic and social well-bei
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Workforce Support Efforts..........
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108 Performance Indicators109 Meeti
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The Strategic Plan encompasses the
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CHAPTER 1: INTRODUCTION AND OVERVIE
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CHAPTER 2: Health careThe system ne
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CHAPTER 4: human servicesStrategic
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CHAPTER 4: human servicesWell-Being
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