Annual Report 2012 - National Savings Bank

147BRANCHING OUT INTO NEW VENTURESSUSTAINABILITY REVIEWissued by the Central Bank of SriLanka and all employees are boundby an internal code of conduct and aGovernment oath.Vision, Mission, Values andObjectivesThe vision and mission statements ofthe Bank has been given on pages 4 and5 of this Annual Report. They reectour commitment to the core valuesand operating principles that drive andsustain us.At all times, we strive to: Deliver satisfaction to our customers,clients and partners: We are drivenby a passion to satisfy the nancialneeds of the Government, as well asour individual and corporate clients.We believe that disciplined executionwill lead to sustainable, long-termperformance Trust our team: We work togetheraround the country to meet theexpectations of all our stakeholders,striving always to be consistent andstraightforward in our interactions Embrace the power of our people:We value our differences andunderstand that diversity andinclusion are good for business andmake the Bank stronger Act responsibly : We are aware thatour decisions and actions often haveprofound effects on people’s lives,we hold ourselves accountable fordisciplined risk management andalways doing the right thing Promote opportunity: We arecommitted to helping each otherachieve our potential, to build abetter future for ourselves, customers,clients, communities and the countrywe serveManagement of Economic,Environmental, and SocialPerformanceProcedures have been establishedfor the Board to oversee the Bank’sidentication and management ofeconomic, environmental, and socialperformances, including relevant risksand opportunities, and compliance.These internal procedures includea code of conduct for dealers of theBank, an internal compliance policy,an internal risk management policy aninternal credit policy and a charter forperformance reviews of Committees.A Board approved HR policy andTraining and Development policy arealso available to strengthen humanresource management and training ofemployees.External processes include thepreparation of nancial statements inaccordance with SLAS & SLFRS anddirections and regulations of the CBSL.In addition, the Bank has obtained ISO9001:2008 certications for the CreditDivision.Processes for Evaluating BoardPerformanceThe Bank has clearly dened its vision,mission, code of conduct and rules andregulations for its operations. In addition,the economic, social and environmentalperformance of the Bank is reviewedperiodically by Board Sub Committeessuch as the BAC and IRMC and alsoNATIONAL SAVINGS BANK . ANNUAL REPORT 2012